|By RealWire News Distribution||
|July 24, 2014 04:41 AM EDT||
Software company positioned as sole European vendor in Gartner Magic Quadrant for CRM Customer Engagement Center during successful Q2 2014
Reading and Singapore, 24th July 2014, Global multichannel customer interaction software company Eptica today announced record revenues, with Q2 revenue up 30% on the same period in 2013 at $3.3 million (£1.97m). This accelerates the success of Q1 2014, bringing total revenues for H1 2014 to $6.48 million (£3.8m), 24% higher than in H1 2013.
Eptica's innovative, linguistic-powered customer engagement software is increasingly being chosen by organisations across the globe to transform the customer experience. During Q2 2014, Eptica signed new customers in the retail, banking, telecoms and public sectors, including Transport for London (TfL) - Capita, as well as Crédit Agricole, BforBank, Phonehouse and the Ministère de l'Education Nationale in France. In Asia-Pacific, Eptica is expanding staff numbers in its Singapore office to meet growing demand.
During the quarter, the strength of Eptica's technology and approach was recognised by industry analyst Gartner, which positioned the company in its 2014 Magic Quadrant for the CRM Customer Engagement Center. The sole European company in the report, Eptica was one of only two vendors to transition with the same product from the retired Magic Quadrant for CRM Web Customer Service (WCS) Applications. This marks the fourth consecutive year the company has appeared in a Gartner Magic Quadrant.
"Successfully engaging with customers is now critical for organisations across every sector," said Olivier Njamfa, CEO and Co-founder of Eptica. "Our powerful software delivers the platform for companies to strengthen relationships with their customers across every channel, and our record revenues demonstrate that we are delivering on a growing market need. Inclusion as the only European vendor in Gartner's CRM Customer Engagement Center Magic Quadrant reinforces our leadership and we firmly expect growth to continue as we move into H2 2014."
Eptica is the European leader in multichannel and multilingual customer interaction management software, covering the email, web, social media, web chat and agent channels. Available on premise or as a Software as a Service (SaaS) solution, the Eptica Customer Engagement suite enables organisations to improve engagement with customers, increase efficiency and drive sales by delivering fast, consistent and personalised responses to their queries, through their channel of choice.
The Eptica customer engagement platform is designed around a central knowledgebase, powerful workflow and Eptica Linguistic Services™, advanced linguistic capabilities that enable organisations to quickly understand the tone, sentiment and context of digital interactions and automatically deliver personalised service.
Today, more than 400 organisations across all industries and in 15 countries rely on the power of Eptica's platform. They include Axa, Dixons, Domestic & General, AirAsia, Hastings Direct, L'Occitane, TUI, Debenhams, Capita and Ageas Insurance Solutions. Eptica's continuing innovation and strong performance has resulted in the company's inclusion in Gartner's last 3 consecutive Magic Quadrants for Web Customer Service.
For further information, please contact:
Chris Measures +44 (0) 7976 535147 / [email protected]
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