Click here to close now.


@CloudExpo Authors: Pat Romanski, Elizabeth White, Marc Crespi, Carmen Gonzalez, Liz McMillan

Blog Feed Post

ITinvolve: Driving Business Agility with Metadata Management and Curation

Balancing Automation and Human Knowledge Curation

There are many metadata management tools on the market today, including Configuration Management Databases (CMDBs) and Service-Oriented Architecture (SOA) Repositories, to name a few. Such tools seek to automate the collection and dissemination of policy-related metadata in hopes of automating policy enforcement – an important part of the automated governance critical to achieving business agility. And yet, such tools have generally fallen short, because they inadequately address the need to support policies that apply primarily to human behavior.

ITinvolve logoIn contrast, there are many tools on the market that focus primarily on supporting human collaboration and communication, either across an organization or specific to particular teams, processes, or tasks. Such tools include portals like Microsoft SharePoint, groupware of various sorts (email, wikis, and the like), and more focused tools such as Portfolio Management or Application Lifecycle Management (ALM) products.

When it comes to driving business agility across the organization, however, such human communication and collaboration tools have also fallen short, as they generally require an onerous amount of configuration and management from people who have scant time or attention to devote to such dull activities. This limitation leads to bloated repositories full of unsearchable documents, or email inboxes with thousands of messages, or knowledge management systems that contain information that is so out of date and incomplete that people refuse to spend any time updating them, thus defeating their purpose entirely.

ITinvolve has largely solved this combination of problems with their aptly-named Agility Manager. Agility Manager can be thought of as a next-generation knowledge management application that combines automated metadata collection and policy enforcement with broad human curation capabilities, balancing the need for automated governance and support for human activities within software development teams or more broadly across the organization.

Agility Manager also adds a set of objects to aid in projects including business goal, release, and iteration objects, as well as project planning functionality like Gantt charting and Kanban boards, as shown in the figure below. Furthermore, data need not physically reside in ITinvolve but can be federated so the object relationships are in ITinvolve but the full data set lives in a third-party source, for example, a pdf-formatted policy document on a file share or detailed functional requirements in Atlassian JIRA or Rally Software’s ALM platform.

ITinvolve Agility Manager illustrating project analysis Kanban boards (Source: ITinvolve)

ITinvolve Agility Manager illustrating project analysis Kanban boards (Source: ITinvolve)

Furthermore, the entire ITinvolve suite of applications (Agility Manager plus some value-added extensions) are Software-as-a-Service (SaaS) applications built on the Salesforce1 Platform. This platform choice gives ITinvolve customers pay-as-you-go, per-user pricing that simplifies onboarding and ramping up, as well as the scalability and integration support you’d expect from Salesforce.

The ITinvolve Agile Architecture Story

Architecting for business agility in the enterprise requires far more than the proper application of architectural practices to Agile development projects. In fact, it requires a complete rethink of what it means to architect an organization. Business agility is a property of the organization as a whole, which means that the enterprise must be treated as a Complex Adaptive System, where business agility is an emergent property of the system.

Such Complex Systems are actually systems of systems; in the case of an organization, the component systems are technology systems and people. The challenge of architecting for business agility, therefore, extends beyond architecting the technology. It’s also critical for the organization to architect its people as well.

The way to “architect the people” in the organization is to apply appropriate governance policies and processes that encourage the desired behavior. Excessive or inappropriate governance typically backfires, however, as too many rules and policies can lower morale and productivity. Instead, it’s important to encourage desired behavior via effective incentives, coupled with tools that facilitate the desired behavior, yet make undesirable behavior difficult. To this end, ITinvolve empowers people so that they are willing and even desirous to adapt their behavior. ITinvolve helps people facilitate their work by giving them the information and analysis they require, and enabling collaboration with other relevant team members (even ones they may not know about).

Giving people better tools and rewarding them with free food or cash bonuses is only part of the story. In order to achieve the business agility goals of the organization, this human governance must be seamlessly integrated with the automated governance of technology. In other words, technology must support the desired human behavior by providing the right tools, but people must also be able to properly manage and govern the technology in order to support the flexibility necessary for the organization to be agile.

Furthermore, as emergent behavior is inherently unpredictable, it is essential that organizations take an iterative approach to directing human and technology behavior in order to increase the organization’s agility. Each iteration should include a feedback loop that reflects the resulting effects of any policy or tooling change in order to improve results of subsequent iterations.

ITinvolve’s combined automated governance and human curation approach brings together the essential elements of this Agile Architecture story. At its core, the Agility Manager is an application that simplifies and encourages the desired behavior from the teams using the application. It also supports multiple approaches to automating the collection and communication of necessary metadata, as well as the automation of policies.

Instead of discouraging active participation in knowledge collection as standard portals and knowledge management tools do, ITinvolve empowers people to share their knowledge, as shown in the figure below. This approach facilitates cross-team collaboration on projects and decisions by supporting more effective risk management using current and accurate information. As a result, people can get their jobs done and make better decisions by fully understanding the various dependencies among requirements, policies, applications, and other elements of their work environment.

ITinvolve Agility Manager illustrating interrelationships among various diverse types of people and objects in the organization (Source: ITinvolve)

ITinvolve Agility Manager illustrating interrelationships among
various diverse types of people and objects in the organization (Source: ITinvolve)

ITinvolve also brings together and integrates varied data sources, including documents on portals, metadata in asset management tools and CMDBs, automation scripts and recipes, and other information that would otherwise be scattered about the organization or locked up in the heads of key personnel. This “tribal knowledge” of each expert in the enterprise is a critical asset that is always at risk of being lost, either through people leaving the organization, or simply forgetting the details over time.

Not only does ITinvolve facilitate the collection and dissemination of such tribal knowledge, but the application also supports the continuous review of such information by other experts in the organization. The result is an iterative, continuous-feedback approach to ongoing improvement of the information that ITinvolve manages. In fact, by bringing various individuals together from across different departments within the organization, ITinvolve supports flexible collaboration across the enterprise. Such cross-silo collaboration is critical for Agile projects, DevOps, and other initiatives that drive greater agility in the enterprise.

The Intellyx Take

One area where Agile development methodologies and the Agile Architecture approach to treating the organization as a Complex Adaptive System overlap is with the focus on self-organizing teams. Top-down approaches to creating teams – essentially, managers formally assigning roles to individuals – limit the flexibility of the team and thus impact the agility of the organization. Allowing teams to organize themselves addresses this issue.

And yet, as teams expand beyond a handful of people, especially when such teams are cross-functional and involve a variety of people in different roles, then self-organization can potentially begin to break down. The challenge isn’t necessarily the competency of the individuals involved, but rather their ability to communicate effectively and maintain coherent, up-to-date tribal knowledge, even as the team’s personnel might change or their tasks may evolve.

Solving this challenge is central to ITinvolve’s value proposition, because it both facilitates and supports the self-organization so critical to Agile teams, while at the same time addressing the communication and knowledge management challenges endemic to cross-functional teams. As a result, ITinvolve fosters a self-regulating system that provides greater transparency to all team members and management alike, as well as automated constraints on the behavior of associated technology assets, in such a way that facilitates the iterative feedback loop essential to driving agility long-term in large organizations.

ITinvolve is an Intellyx client. Intellyx retains full editorial control over the content of this post.

Read the original blog entry...

More Stories By Jason Bloomberg

Jason Bloomberg is the leading expert on architecting agility for the enterprise. As president of Intellyx, Mr. Bloomberg brings his years of thought leadership in the areas of Cloud Computing, Enterprise Architecture, and Service-Oriented Architecture to a global clientele of business executives, architects, software vendors, and Cloud service providers looking to achieve technology-enabled business agility across their organizations and for their customers. His latest book, The Agile Architecture Revolution (John Wiley & Sons, 2013), sets the stage for Mr. Bloomberg’s groundbreaking Agile Architecture vision.

Mr. Bloomberg is perhaps best known for his twelve years at ZapThink, where he created and delivered the Licensed ZapThink Architect (LZA) SOA course and associated credential, certifying over 1,700 professionals worldwide. He is one of the original Managing Partners of ZapThink LLC, the leading SOA advisory and analysis firm, which was acquired by Dovel Technologies in 2011. He now runs the successor to the LZA program, the Bloomberg Agile Architecture Course, around the world.

Mr. Bloomberg is a frequent conference speaker and prolific writer. He has published over 500 articles, spoken at over 300 conferences, Webinars, and other events, and has been quoted in the press over 1,400 times as the leading expert on agile approaches to architecture in the enterprise.

Mr. Bloomberg’s previous book, Service Orient or Be Doomed! How Service Orientation Will Change Your Business (John Wiley & Sons, 2006, coauthored with Ron Schmelzer), is recognized as the leading business book on Service Orientation. He also co-authored the books XML and Web Services Unleashed (SAMS Publishing, 2002), and Web Page Scripting Techniques (Hayden Books, 1996).

Prior to ZapThink, Mr. Bloomberg built a diverse background in eBusiness technology management and industry analysis, including serving as a senior analyst in IDC’s eBusiness Advisory group, as well as holding eBusiness management positions at USWeb/CKS (later marchFIRST) and WaveBend Solutions (now Hitachi Consulting).

@CloudExpo Stories
Containers are changing the security landscape for software development and deployment. As with any security solutions, security approaches that work for developers, operations personnel and security professionals is a requirement. In his session at @DevOpsSummit, Kevin Gilpin, CTO and Co-Founder of Conjur, will discuss various security considerations for container-based infrastructure and related DevOps workflows.
There are so many tools and techniques for data analytics that even for a data scientist the choices, possible systems, and even the types of data can be daunting. In his session at @ThingsExpo, Chris Harrold, Global CTO for Big Data Solutions for EMC Corporation, will show how to perform a simple, but meaningful analysis of social sentiment data using freely available tools that take only minutes to download and install. Participants will get the download information, scripts, and complete en...
Containers are all the rage among developers and web companies, but they also represent two very substantial benefits to larger organizations. First, they have the potential to dramatically accelerate the application lifecycle from software builds and testing to deployment and upgrades. Second they represent the first truly hybrid-approach to consuming infrastructure, allowing organizations to run the same workloads on any cloud, virtual machine or physical server. Together, they represent a ver...
SYS-CON Events announced today that Super Micro Computer, Inc., a global leader in high-performance, high-efficiency server, storage technology and green computing, will exhibit at the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Supermicro (NASDAQ: SMCI), the leading innovator in high-performance, high-efficiency server technology is a premier provider of advanced server Building Block Solutions® for Data ...
SYS-CON Events announced today the Containers & Microservices Bootcamp, being held November 3-4, 2015, in conjunction with 17th Cloud Expo, @ThingsExpo, and @DevOpsSummit at the Santa Clara Convention Center in Santa Clara, CA. This is your chance to get started with the latest technology in the industry. Combined with real-world scenarios and use cases, the Containers and Microservices Bootcamp, led by Janakiram MSV, a Microsoft Regional Director, will include presentations as well as hands-on...
IT data is typically silo'd by the various tools in place. Unifying all the log, metric and event data in one analytics platform stops finger pointing and provides the end-to-end correlation. Logs, metrics and custom event data can be joined to tell the holistic story of your software and operations. For example, users can correlate code deploys to system performance to application error codes.
Achim Weiss is Chief Executive Officer and co-founder of ProfitBricks. In 1995, he broke off his studies to co-found the web hosting company "Schlund+Partner." The company "Schlund+Partner" later became the 1&1 web hosting product line. From 1995 to 2008, he was the technical director for several important projects: the largest web hosting platform in the world, the second largest DSL platform, a video on-demand delivery network, the largest eMail backend in Europe, and a universal billing syste...
Between the compelling mockups and specs produced by analysts, and resulting applications built by developers, there exists a gulf where projects fail, costs spiral, and applications disappoint. Methodologies like Agile attempt to address this with intensified communication, with partial success but many limitations. In his session at DevOps Summit, Charles Kendrick, CTO and Chief Architect at Isomorphic Software, will present a revolutionary model enabled by new technologies. Learn how busine...
Interested in leveraging automation technologies and a cloud architecture to make developers more productive? Learn how PaaS can benefit your organization to help you streamline your application development, allow you to use existing infrastructure and improve operational efficiencies. Begin charting your path to PaaS with OpenShift Enterprise.
Cloud computing delivers on-demand resources that provide businesses with flexibility and cost-savings. The challenge in moving workloads to the cloud has been the cost and complexity of ensuring the initial and ongoing security and regulatory (PCI, HIPAA, FFIEC) compliance across private and public clouds. Manual security compliance is slow, prone to human error, and represents over 50% of the cost of managing cloud applications. Determining how to automate cloud security compliance is critical...
Containers have changed the mind of IT in DevOps. They enable developers to work with dev, test, stage and production environments identically. Containers provide the right abstraction for microservices and many cloud platforms have integrated them into deployment pipelines. DevOps and containers together help companies achieve their business goals faster and more effectively. In his session at DevOps Summit, Ruslan Synytsky, CEO and Co-founder of Jelastic, will review the current landscape of...
“In the past year we've seen a lot of stabilization of WebRTC. You can now use it in production with a far greater degree of certainty. A lot of the real developments in the past year have been in things like the data channel, which will enable a whole new type of application," explained Peter Dunkley, Technical Director at Acision, in this interview at @ThingsExpo, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
As operational failure becomes more acceptable to discuss within the software industry, the necessity for holding constructive, actionable postmortems increases. But most of what we know about postmortems from "pop culture" isn't actually relevant for the software systems we work on and within. In his session at DevOps Summit, J. Paul Reed will look at postmortem pitfalls, techniques, and tools you'll be able to take back to your own environment so they will be able to lay the foundations for h...
The Internet of Everything is re-shaping technology trends–moving away from “request/response” architecture to an “always-on” Streaming Web where data is in constant motion and secure, reliable communication is an absolute necessity. As more and more THINGS go online, the challenges that developers will need to address will only increase exponentially. In his session at @ThingsExpo, Todd Greene, Founder & CEO of PubNub, will explore the current state of IoT connectivity and review key trends an...
As a CIO, are your direct reports IT managers or are they IT leaders? The hard truth is that many IT managers have risen through the ranks based on their technical skills, not their leadership ability. Many are unable to effectively engage and inspire, creating forward momentum in the direction of desired change. Renowned for its approach to leadership and emphasis on their people, organizations increasingly look to our military for insight into these challenges.
Through WebRTC, audio and video communications are being embedded more easily than ever into applications, helping carriers, enterprises and independent software vendors deliver greater functionality to their end users. With today’s business world increasingly focused on outcomes, users’ growing calls for ease of use, and businesses craving smarter, tighter integration, what’s the next step in delivering a richer, more immersive experience? That richer, more fully integrated experience comes ab...
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo in Silicon Valley. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 17th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading in...
DevOps Summit, taking place at the Santa Clara Convention Center in Santa Clara, CA, and Javits Center in New York City, is co-located with 17th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait...
As-a-service models offer huge opportunities, but also complicate security. It may seem that the easiest way to migrate to a new architectural model is to let others, experts in their field, do the work. This has given rise to many as-a-service models throughout the industry and across the entire technology stack, from software to infrastructure. While this has unlocked huge opportunities to accelerate the deployment of new capabilities or increase economic efficiencies within an organization, i...
For almost two decades, businesses have discovered great opportunities to engage with customers and even expand revenue through digital systems, including web and mobile applications. Yet, even now, the conversation between the business and the technologists that deliver these systems is strained, in large part due to misaligned objectives. In his session at DevOps Summit, James Urquhart, Senior Vice President of Performance Analytics at SOASTA, Inc., will discuss how measuring user outcomes –...