Welcome!

@CloudExpo Authors: Pat Romanski, JP Morgenthal, Carmen Gonzalez, Elizabeth White, AppNeta Blog

Related Topics: @CloudExpo, Java IoT, Microservices Expo, Linux Containers, Containers Expo Blog, @BigDataExpo

@CloudExpo: Article

Improving Service Delivery Through Cloud

Advanced cloud service automation eases application delivery for global service provider NNIT

As a provider of both application development management and infrastructure outsourcing, Denmark-based NNIT needed a better way to track, manage and govern the more than 10,000 services across its global data centers.

Beginning in 2010, the journey to better overall services automation paved the way to far stronger cloud services delivery, too. NNIT uses HP Cloud Service Automation (CSA) to improve their deployment of IT applications and data, and to provide higher overall service delivery speed and efficiency.

To learn more about how services standardization leads to improved cloud automation, BriefingsDirect spoke with Jesper Bagh, IT Architect and cloud expert at NNIT, based in Copenhagen. The discussion, at the HP Discover conference in Barcelona, is moderated by me, Dana Gardner, Principal Analyst at Interarbor Solutions.

Here are some excerpts:

Gardner: Tell us about your company and what you do. Then, we’ll get into some of the services delivery problems and solutions that you've been tasked with resolving.

Bagh: NNIT is a service provider located in Denmark. We have offices around the world, China, Philippines, Czech Republic, and the United States. We’re 2,200 employees globally and we're a subsidiary of Novo Nordisk, the pharmaceutical company.

Bagh

My responsibility is to ensure for the company that business goals can be delivered through functional requirements, and in turning the functional requirements into projects that can be delivered by the organization.

We’re a wall-to-wall, full-service provider. So we provide both application development management and infrastructure outsourcing. Cloud is just one aspect that we’re delivering services on. We started off by doing service-portfolio management and cataloging of our services, trying to standardize the services that we have on the shelf ready for our customers.

That allowed us to then put offerings into a cloud, and to show the process benefits of standardizing of services, doing cloud well, and of focusing on the dedicated customers. We still have customers using our facility management who are not able to leverage cloud services because of compliance or regulatory demands.

We have roughly over 10,000 services in our data centers. We’re trying now to broaden the capabilities of cloud delivery to the rest of the infrastructure so that we get a more competitive edge. We’re able to deliver better quality, and the end users -- at the end of the day -- get their services faster.

Back in the good old days, developers were in one silo and operations were in another silo. Now, we see a mix of resources, both in operations and in development.

Full suite

We embarked on CSA together with HP back in 2010. Back then, CSA consisted of many different software applications. It wasn't really complete software back then. Now, it’s a full suite of software.

It has helped us to show to our internal groups -- and our customers -- that we have services in the cloud. For us it has been a tremendous journey to show that you can deliver these services fully automatically, and by running them well, we can gain great efficiency.

Gardner: How has this benefited your speed-to-value when it comes to new applications?

Bagh: The adoption of automation is an ongoing journey. I imagine other companies have also had the opportunity of adopting a new breed of software, and a new life in automation and orchestration. What we see is that the traditional operations divisions now suddenly get developers trying to comprehend what they mean, and trying to have them work together to deliver operations automatically.

Back in the good old days, developers were in one silo, and operations were in another silo. Now, we see a mix of resources -- both in operations and in development. So the organizational change management derived from automation projects is key. We started up, when we did service cataloging and service portfolio management, by doing organizational change to see if this could fit into our vision.

Gardner: Now, a lot of people these days like to measure things. It’s a very data-driven era. Have you been able to develop any metrics of how your service automation and cloud-infrastructure developments have shown results, whether it’s productivity benefits or speeds and feeds? Have you measured this as a time-to-value or a time-to-delivery benefit? What have you come up with?

Value-add

Bagh: As part of the cloud project, we did two things. We did infrastructure as a service (IaaS), but we also did a value add on IaaS. We were able to deliver qualified IaaS to the life science industry fully compliant. That alone, in the traditional infrastructure, would have taken us weeks or months to deliver servers because of all the process work involved. When we did the CSA and the GxP Cloud, we were able to deliver the same server within a matter of hours. So that’s a measurable efficiency that is highly recognized.

Gardner: For other organizations that are also grappling with these issues and trying to go over organization and silo boundaries for improvement in collaboration, do you have any words of advice? Now that you've been doing this for some time and at that key architect level, which I think is really important, what thoughts do you have that you could share with others, lessons learned perhaps?

Bagh: The lesson learned is that having senior management focus on the entire process is key. Having the organization recognized is a matter of change management. So communication is key. Standardization before automation is key.

You need to start out by doing your standardization of your services, doing the real architectural work, identifying which components you have and which components you don't have, and matching them up. It’s trying to do all the Lego blocks in order to build the house. That’s key. The parallel that I always use is there is nothing different for me as an architect than there is for an architect building a house.

The next step for us is to be more proactive than reactive in our monitoring and reporting capabilities, because we want to be more transparent to our customers.

Gardner: Looking to the future, are there other aspects of service delivery, perhaps ways in which you could gather insights into what's happening across your infrastructure and the results, that end users are seeing through the applications? Do you have any thoughts about where the next steps might be?

Bagh: The next step for us is to be more transparent to our customers. So the vision is now we can deliver services fully automatically. We can run them semi-automatically. We will still do funny stuff from time to time that you need to keep your eyes on. But in order for us to show the value, we need to report on it.

The next step for us is to be more proactive than reactive in our monitoring and reporting capabilities, because we want to be more transparent to our customers. We have a policy called Open and Honest Value-Adding. From that, we want to show our customers that if we can deliver a service fully automatically and standardized, they know what they get because they see it in a catalog. Then, we should be able to report on it live for the users.

You may also be interested in:

More Stories By Dana Gardner

At Interarbor Solutions, we create the analysis and in-depth podcasts on enterprise software and cloud trends that help fuel the social media revolution. As a veteran IT analyst, Dana Gardner moderates discussions and interviews get to the meat of the hottest technology topics. We define and forecast the business productivity effects of enterprise infrastructure, SOA and cloud advances. Our social media vehicles become conversational platforms, powerfully distributed via the BriefingsDirect Network of online media partners like ZDNet and IT-Director.com. As founder and principal analyst at Interarbor Solutions, Dana Gardner created BriefingsDirect to give online readers and listeners in-depth and direct access to the brightest thought leaders on IT. Our twice-monthly BriefingsDirect Analyst Insights Edition podcasts examine the latest IT news with a panel of analysts and guests. Our sponsored discussions provide a unique, deep-dive focus on specific industry problems and the latest solutions. This podcast equivalent of an analyst briefing session -- made available as a podcast/transcript/blog to any interested viewer and search engine seeker -- breaks the mold on closed knowledge. These informational podcasts jump-start conversational evangelism, drive traffic to lead generation campaigns, and produce strong SEO returns. Interarbor Solutions provides fresh and creative thinking on IT, SOA, cloud and social media strategies based on the power of thoughtful content, made freely and easily available to proactive seekers of insights and information. As a result, marketers and branding professionals can communicate inexpensively with self-qualifiying readers/listeners in discreet market segments. BriefingsDirect podcasts hosted by Dana Gardner: Full turnkey planning, moderatiing, producing, hosting, and distribution via blogs and IT media partners of essential IT knowledge and understanding.

@CloudExpo Stories
The 20th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held June 6-8, 2017, at the Javits Center in New York City, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Containers, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal ...
In this strange new world where more and more power is drawn from business technology, companies are effectively straddling two paths on the road to innovation and transformation into digital enterprises. The first path is the heritage trail – with “legacy” technology forming the background. Here, extant technologies are transformed by core IT teams to provide more API-driven approaches. Legacy systems can restrict companies that are transitioning into digital enterprises. To truly become a lead...
You have great SaaS business app ideas. You want to turn your idea quickly into a functional and engaging proof of concept. You need to be able to modify it to meet customers' needs, and you need to deliver a complete and secure SaaS application. How could you achieve all the above and yet avoid unforeseen IT requirements that add unnecessary cost and complexity? You also want your app to be responsive in any device at any time. In his session at 19th Cloud Expo, Mark Allen, General Manager of...
The Internet of Things (IoT) promises to simplify and streamline our lives by automating routine tasks that distract us from our goals. This promise is based on the ubiquitous deployment of smart, connected devices that link everything from industrial control systems to automobiles to refrigerators. Unfortunately, comparatively few of the devices currently deployed have been developed with an eye toward security, and as the DDoS attacks of late October 2016 have demonstrated, this oversight can ...
"MathFreeOn.com is a line coding platform for engineers and scientists. When they want to solve an engineering problem and they have to use software - they have to pay a lot of money for licenses - but with MathFreeOn you don't have to pay a lot of money. Just go to our site and write the code and you can check the result right away," explained Simon Lee, CMO of MathFreeOn, in this SYS-CON.tv interview at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Cla...
In his session at 19th Cloud Expo, Claude Remillard, Principal Program Manager in Developer Division at Microsoft, contrasted how his team used config as code and immutable patterns for continuous delivery of microservices and apps to the cloud. He showed how the immutable patterns helps developers do away with most of the complexity of config as code-enabling scenarios such as rollback, zero downtime upgrades with far greater simplicity. He also demoed building immutable pipelines in the cloud ...
As data explodes in quantity, importance and from new sources, the need for managing and protecting data residing across physical, virtual, and cloud environments grow with it. Managing data includes protecting it, indexing and classifying it for true, long-term management, compliance and E-Discovery. Commvault can ensure this with a single pane of glass solution – whether in a private cloud, a Service Provider delivered public cloud or a hybrid cloud environment – across the heterogeneous enter...
Bert Loomis was a visionary. This general session will highlight how Bert Loomis and people like him inspire us to build great things with small inventions. In their general session at 19th Cloud Expo, Harold Hannon, Architect at IBM Bluemix, and Michael O'Neill, Strategic Business Development at Nvidia, discussed the accelerating pace of AI development and how IBM Cloud and NVIDIA are partnering to bring AI capabilities to "every day," on-demand. They also reviewed two "free infrastructure" pr...
In his session at Cloud Expo, Robert Cohen, an economist and senior fellow at the Economic Strategy Institute, provideed economic scenarios that describe how the rapid adoption of software-defined everything including cloud services, SDDC and open networking will change GDP, industry growth, productivity and jobs. This session also included a drill down for several industries such as finance, social media, cloud service providers and pharmaceuticals.
"Dice has been around for the last 20 years. We have been helping tech professionals find new jobs and career opportunities," explained Manish Dixit, VP of Product and Engineering at Dice, in this SYS-CON.tv interview at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Extracting business value from Internet of Things (IoT) data doesn’t happen overnight. There are several requirements that must be satisfied, including IoT device enablement, data analysis, real-time detection of complex events and automated orchestration of actions. Unfortunately, too many companies fall short in achieving their business goals by implementing incomplete solutions or not focusing on tangible use cases. In his general session at @ThingsExpo, Dave McCarthy, Director of Products...
"ReadyTalk is an audio and web video conferencing provider. We've really come to embrace WebRTC as the platform for our future of technology," explained Dan Cunningham, CTO of ReadyTalk, in this SYS-CON.tv interview at WebRTC Summit at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
@DevOpsSummit taking place June 6-8, 2017 at Javits Center, New York City, is co-located with the 20th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. @DevOpsSummit at Cloud Expo New York Call for Papers is now open.
Infrastructure is widely available, but who’s managing inbound/outbound traffic? Data is created, stored, and managed online – who is protecting it and how? In his session at 19th Cloud Expo, Jaeson Yoo, SVP of Business Development at Penta Security Systems Inc., discussed how to keep any and all infrastructure clean, safe, and efficient by monitoring and filtering all malicious HTTP/HTTPS traffic at the OSI Layer 7. Stop attacks and web intruders before they can enter your network.
The many IoT deployments around the world are busy integrating smart devices and sensors into their enterprise IT infrastructures. Yet all of this technology – and there are an amazing number of choices – is of no use without the software to gather, communicate, and analyze the new data flows. Without software, there is no IT. In this power panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, Dave McCarthy, Director of Products at Bsquare Corporation; Alan Williamson, Principal...
Businesses and business units of all sizes can benefit from cloud computing, but many don't want the cost, performance and security concerns of public cloud nor the complexity of building their own private clouds. Today, some cloud vendors are using artificial intelligence (AI) to simplify cloud deployment and management. In his session at 20th Cloud Expo, Ajay Gulati, Co-founder and CEO of ZeroStack, will discuss how AI can simplify cloud operations. He will cover the following topics: why clou...
Video experiences should be unique and exciting! But that doesn’t mean you need to patch all the pieces yourself. Users demand rich and engaging experiences and new ways to connect with you. But creating robust video applications at scale can be complicated, time-consuming and expensive. In his session at @ThingsExpo, Zohar Babin, Vice President of Platform, Ecosystem and Community at Kaltura, discussed how VPaaS enables you to move fast, creating scalable video experiences that reach your aud...
Cloud Expo, Inc. has announced today that Andi Mann returns to 'DevOps at Cloud Expo 2017' as Conference Chair The @DevOpsSummit at Cloud Expo will take place on June 6-8, 2017, at the Javits Center in New York City, NY. "DevOps is set to be one of the most profound disruptions to hit IT in decades," said Andi Mann. "It is a natural extension of cloud computing, and I have seen both firsthand and in independent research the fantastic results DevOps delivers. So I am excited to help the great t...
WebRTC is the future of browser-to-browser communications, and continues to make inroads into the traditional, difficult, plug-in web communications world. The 6th WebRTC Summit continues our tradition of delivering the latest and greatest presentations within the world of WebRTC. Topics include voice calling, video chat, P2P file sharing, and use cases that have already leveraged the power and convenience of WebRTC.
"At ROHA we develop an app called Catcha. It was developed after we spent a year meeting with, talking to, interacting with senior citizens watching them use their smartphones and talking to them about how they use their smartphones so we could get to know their smartphone behavior," explained Dave Woods, Chief Innovation Officer at ROHA, in this SYS-CON.tv interview at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.