|By Dana Gardner||
|August 31, 2014 10:00 PM EDT||
The old model of just being an outsourcer or on-premises service provider is dead for many IT solutions providers. Instead, we’re all now in a hybrid world where will have some private-cloud solutions and multiple public clouds. The challenge is to have the right level of governance, and to be in a position to move the workloads, and adjust the workloads with the needs.
These words of wisdom come from European IT services provider Steria, which along with hundreds of its customers are charting a journey to hybrid cloud while maintaining control, automation, and reporting across all IT infrastructure.
To learn more about how services standardization leads to improved hybrid cloud automation, BriefingsDirect spoke to Eric Fradet, Industrialization Director at Steria in Paris. The discussion, at the recent HP Discover conference in Barcelona, is moderated by me, Dana Gardner, Principal Analyst at Interarbor Solutions.
Here are some excerpts:
Fradet: Steria is a 40-year-old service provider company, mainly based in Europe, with a huge location in India and also Singapore. We provide all types of services related to IT, starting from infrastructure management to application management. We help to develop and deploy new IT services for all our customers.
Gardner: How are your activities at Steria helping you better deliver the choice of cloud and software-as-a-service (SaaS) to your customers?
Fradet: That change may be quicker than expected. So, we must be in a position to manage the services wherever they’re from. The old model of saying that we’re an outsourcer or on-premises service provider is dead. Today, we’re in a hybrid world and we must manage that type of world. That must be done in collaboration with partners, and we share the same target, the same ambition, and the same vision.
Benefit, not a pain
The cloud must not be seen as disruptive by our customers. Cloud is here to accompany your transformation. It must be a benefit for them, and not a pain.
A private solution should be the best as a starting point for some customers. The full public solution should be a target. We’re here to manage their journey and to define with the customer what is the best solution for the best need.
Gardner: And in order for that transition from private to public or multiple public or sourced-infrastructure support, a degree of standardization is required. Otherwise, it's not possible. Do you have a preferred approach to standardization?
Fradet: The choice of HP as a partner was based on two main criteria. First of all, the quality of the solution, obviously, but there are multiple good solutions on the market. The second one is the capacity with HP to have a smooth transition, and that means getting to the industrialization benefits and the economic benefits while also being open and interconnected with existing IT systems.
That's why the future model is quite simple. Our work is to know we have on-premises and physical remaining infrastructure. We will have some private-cloud solutions and multiple public clouds, as you mentioned. The challenge is to have the right level of governance, and to be in a position to move the workload and adjust the workloads with the needs.
Gardner: Of course, once you've been able to implement across a spectrum of hosting possibilities, then there is the task of managing that over time, being able to govern and have control.
Fradet: With HP, we have a layer approach which is quite simple. First of all, if you want to manage, you must control, as you mentioned. We continue to invest deeply in IT Service Management (ITSM) because ITSM is service governance. In addition, we have some more innovative solutions based on the last version of Cloud Services Automation (CSA). Control, automate, and report remain as key whatever the cloud or non-cloud infrastructure.
Gardner: Of course, another big topic these days is big data. I would think that a part of the management capability would be the ability to track all the data from all the systems, regardless of where they’re physically hosted. Do you have a preference or have you embarked on a big-data platform that would allow you to manage and monitor IT systems regardless of the volume, and the location?
Fradet: Yes, we have some very interesting initiatives with HP around HAVEn, which is obviously one of the most mature big-data platforms. The challenge for us is to transform a technologically wonderful solution into a business solution. We’re working with our business units to define use-cases that are totally tailored and adjusted for the business, but big data is one of our big challenges.
Gardner: Have you been using a more traditional data-warehouse approach, or are you not yet architecting the capability? Are you still in a proof-of-concept stage?
Fradet: Unfortunately, we have hundreds of data-warehouse solutions, which are customer-dedicated, starting from very old-fashioned level to operational key performance indicators (KPI) to advanced business intelligence (BI).
The challenge now is really to design for what will be top requirements for the data warehouse, and you know that there is a mix of needs in terms of data warehouses. Some are pure operational KPIs, some are analytics, and some are really big data needs. To design the right solution for the customer remains a challenge. But, we’re very confident that with HAVEn, sometime in 2014, we will have the right solution for those issues.
Gardner: Lastly, Eric, the movement toward cloud models for a lot of organizations is still in the planning stages. They are mindful of the vision, but they have also IT housecleaning to do internally. Do you have any suggestions as to how to properly modernize, or move toward a certain architecture that would then give them a better approach to cloud and set them up for less risk and less disruption? What are some observations that you have had for how to prepare for moving toward a cloud model?
Fradet: As with any transformation program, the cloud’s eligibility program remains key. That means we have to define the policy with the customer. What is their expectation -- time to market, cost saving, to be more efficient in terms of management?
Cloud can offer many combinations or many benefits, but you have to define as a first step your preferred benefits. Then, when the methodology is clearly defined, the journey to the cloud is not very different than from any other program. It must not be seen as disruptive, keeping in mind that you do it for benefits and not only for technical reasons or whatever.
So don't jump to the cloud without having strong resources below the cloud.
You may also be interested in:
- Service providers gain new levels of actionable customer intelligence from big data analytics
- How UK data solutions developer Systems Mechanics uses HP Vertica for BI, streaming and data analysis
- Advanced cloud service automation eases application delivery for global service provider NNIT
- HP network management heightens performance while reducing total costs for Nordic telco TDC
- How Capgemini's UK financial services unit helps clients manage risk using big data analysis
- Perfecto Mobile goes to cloud-based testing so developers can build the best apps faster
- Network virtualization eases developer and operations snafus in the mobile and cloud era
- Big data should eclipse cloud as priority for enterprises
- Big data’s big payoff arrives as customer experience insights drive new business advantages
- How healthcare SaaS provider PointClickCare masters quality and DevOps using cloud ITSM
- Software security pays off: How Heartland Payment Systems gains steep ROI via software assurance tools and methods
- HP ART documentation and readiness tools bring better user experiences to Nordic IT solutions provider EVRY
- NASCAR attains intimacy and affinity with fans worldwide using big data analytics
- HP HAVEn CTO Mundada on new ways for businesses to gain transformation from big data and new wave analysis
"AgilData is the next generation of dbShards. It just adds a whole bunch more functionality to improve the developer experience," noted Dan Lynn, CEO of AgilData, in this SYS-CON.tv interview at 16th Cloud Expo, held June 9-11, 2015, at the Javits Center in New York City.
Jul. 1, 2015 04:09 PM EDT Reads: 118
"We have a tagline - "Power in the API Economy." What that means is everything that is built in applications and connected applications is done through APIs," explained Roberto Medrano, Executive Vice President at Akana, in this SYS-CON.tv interview at 16th Cloud Expo, held June 9-11, 2015, at the Javits Center in New York City.
Jul. 1, 2015 03:45 PM EDT Reads: 650
The Internet of Things is not only adding billions of sensors and billions of terabytes to the Internet. It is also forcing a fundamental change in the way we envision Information Technology. For the first time, more data is being created by devices at the edge of the Internet rather than from centralized systems. What does this mean for today's IT professional? In this Power Panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists addressed this very serious issue of pro...
Jul. 1, 2015 03:30 PM EDT Reads: 1,007
"We provide a web application framework for building really sophisticated web applications that run on a browser without any installation need so we get used for biotech, defense, and banking applications," noted Charles Kendrick, CTO and Chief Architect at Isomorphic Software, in this SYS-CON.tv interview at @DevOpsSummit (http://DevOpsSummit.SYS-CON.com), held June 9-11, 2015, at the Javits Center in New York
Jul. 1, 2015 02:45 PM EDT Reads: 1,011
Discussions about cloud computing are evolving into discussions about enterprise IT in general. As enterprises increasingly migrate toward their own unique clouds, new issues such as the use of containers and microservices emerge to keep things interesting. In this Power Panel at 16th Cloud Expo, moderated by Conference Chair Roger Strukhoff, panelists addressed the state of cloud computing today, and what enterprise IT professionals need to know about how the latest topics and trends affect t...
Jul. 1, 2015 02:30 PM EDT Reads: 1,151
Explosive growth in connected devices. Enormous amounts of data for collection and analysis. Critical use of data for split-second decision making and actionable information. All three are factors in making the Internet of Things a reality. Yet, any one factor would have an IT organization pondering its infrastructure strategy. How should your organization enhance its IT framework to enable an Internet of Things implementation? In his session at @ThingsExpo, James Kirkland, Red Hat's Chief Arch...
Jul. 1, 2015 02:21 PM EDT Reads: 416
In the midst of the widespread popularity and adoption of cloud computing, it seems like everything is being offered “as a Service” these days: Infrastructure? Check. Platform? You bet. Software? Absolutely. Toaster? It’s only a matter of time. With service providers positioning vastly differing offerings under a generic “cloud” umbrella, it’s all too easy to get confused about what’s actually being offered. In his session at 16th Cloud Expo, Kevin Hazard, Director of Digital Content for SoftL...
Jul. 1, 2015 01:15 PM EDT Reads: 2,136
"A lot of the enterprises that have been using our systems for many years are reaching out to the cloud - the public cloud, the private cloud and hybrid," stated Reuven Harrison, CTO and Co-Founder of Tufin, in this SYS-CON.tv interview at 16th Cloud Expo, held June 9-11, 2015, at the Javits Center in New York City.
Jul. 1, 2015 12:54 PM EDT Reads: 476
One of the hottest areas in cloud right now is DRaaS and related offerings. In his session at 16th Cloud Expo, Dale Levesque, Disaster Recovery Product Manager with Windstream's Cloud and Data Center Marketing team, will discuss the benefits of the cloud model, which far outweigh the traditional approach, and how enterprises need to ensure that their needs are properly being met.
Jul. 1, 2015 12:15 PM EDT Reads: 2,036
The time is ripe for high speed resilient software defined storage solutions with unlimited scalability. ISS has been working with the leading open source projects and developed a commercial high performance solution that is able to grow forever without performance limitations. In his session at Cloud Expo, Alex Gorbachev, President of Intelligent Systems Services Inc., shared foundation principles of Ceph architecture, as well as the design to deliver this storage to traditional SAN storage co...
Jul. 1, 2015 12:00 PM EDT Reads: 1,980
"Plutora provides release and testing environment capabilities to the enterprise," explained Dalibor Siroky, Director and Co-founder of Plutora, in this SYS-CON.tv interview at @DevOpsSummit, held June 9-11, 2015, at the Javits Center in New York City.
Jul. 1, 2015 11:45 AM EDT Reads: 995
SYS-CON Events announced today that JFrog, maker of Artifactory, the popular Binary Repository Manager, will exhibit at SYS-CON's @DevOpsSummit Silicon Valley, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Based in California, Israel and France, founded by longtime field-experts, JFrog, creator of Artifactory and Bintray, has provided the market with the first Binary Repository solution and a software distribution social platform.
Jul. 1, 2015 11:30 AM EDT Reads: 949
It is one thing to build single industrial IoT applications, but what will it take to build the Smart Cities and truly society-changing applications of the future? The technology won’t be the problem, it will be the number of parties that need to work together and be aligned in their motivation to succeed. In his session at @ThingsExpo, Jason Mondanaro, Director, Product Management at Metanga, discussed how you can plan to cooperate, partner, and form lasting all-star teams to change the world...
Jul. 1, 2015 11:30 AM EDT Reads: 2,230
In his session at 16th Cloud Expo, Simone Brunozzi, VP and Chief Technologist of Cloud Services at VMware, reviewed the changes that the cloud computing industry has gone through over the last five years and shared insights into what the next five will bring. He also chronicled the challenges enterprise companies are facing as they move to the public cloud. He delved into the "Hybrid Cloud" space and explained why every CIO should consider ‘hybrid cloud' as part of their future strategy to achi...
Jul. 1, 2015 11:10 AM EDT Reads: 565
"We got started as search consultants. On the services side of the business we have help organizations save time and save money when they hit issues that everyone more or less hits when their data grows," noted Otis Gospodnetić, Founder of Sematext, in this SYS-CON.tv interview at @DevOpsSummit, held June 9-11, 2015, at the Javits Center in New York City.
Jul. 1, 2015 11:00 AM EDT Reads: 934
Internet of Things is moving from being a hype to a reality. Experts estimate that internet connected cars will grow to 152 million, while over 100 million internet connected wireless light bulbs and lamps will be operational by 2020. These and many other intriguing statistics highlight the importance of Internet powered devices and how market penetration is going to multiply many times over in the next few years.
Jul. 1, 2015 10:30 AM EDT Reads: 2,117
Internet of Things (IoT) will be a hybrid ecosystem of diverse devices and sensors collaborating with operational and enterprise systems to create the next big application. In their session at @ThingsExpo, Bramh Gupta, founder and CEO of robomq.io, and Fred Yatzeck, principal architect leading product development at robomq.io, discussed how choosing the right middleware and integration strategy from the get-go will enable IoT solution developers to adapt and grow with the industry, while at th...
Jul. 1, 2015 09:45 AM EDT Reads: 1,923
The most often asked question post-DevOps introduction is: “How do I get started?” There’s plenty of information on why DevOps is valid and important, but many managers still struggle with simple basics for how to initiate a DevOps program in their business. They struggle with issues related to current organizational inertia, the lack of experience on Continuous Integration/Delivery, understanding where DevOps will affect revenue and budget, etc. In their session at DevOps Summit, JP Morgenthal...
Jul. 1, 2015 09:32 AM EDT Reads: 544
Agile, which started in the development organization, has gradually expanded into other areas downstream - namely IT and Operations. Teams – then teams of teams – have streamlined processes, improved feedback loops and driven a much faster pace into IT departments which have had profound effects on the entire organization. In his session at DevOps Summit, Anders Wallgren, Chief Technology Officer of Electric Cloud, will discuss how DevOps and Continuous Delivery have emerged to help connect dev...
Jul. 1, 2015 09:30 AM EDT Reads: 801
Malicious agents are moving faster than the speed of business. Even more worrisome, most companies are relying on legacy approaches to security that are no longer capable of meeting current threats. In the modern cloud, threat diversity is rapidly expanding, necessitating more sophisticated security protocols than those used in the past or in desktop environments. Yet companies are falling for cloud security myths that were truths at one time but have evolved out of existence.
Jul. 1, 2015 09:15 AM EDT Reads: 2,136