|By Kevin Benedict||
|August 30, 2014 01:00 PM EDT||
Digital transformation is often unnerving. Our morning newspaper shifts to the iPad. Our coffee is paid for on a mobile app. Our taxis are hailed via mobile apps. Our cars talk to us. Our jobs and careers change as a result of SMAC (social, mobile, analytics and cloud) solutions. How should we respond to all of these changes?
In this article we are blessed with insight from my London-based friend and digital transformation and mobility expert Ved Sen. Enjoy!
My wife (Karuna) and I often have differing views on a number of things, as is common. And almost always, she's right. But there are some areas where we agree to disagree.
Karuna doesn't drive a manual car. She's very comfortable in an automatic. I love driving - either manual or automatic. Obviously, the automatic car is doing a whole lot of thinking for you. And probably doing a few things better. By matching the gear to the speed more effectively, it's likely to be more fuel efficient especially in stop-start city driving. But like most people who drive a manual car, I hunker for the control of the stick shift and the level of influence I have on the drive. It feels like I'm closer to the engine. The automatic car provides a level of abstraction and let's anybody drive, without mastering the intricacies of gear shifts and clutch control. Somewhere in the recesses of my mind, the message keeps flashing: the automatic is all right, but a manual car is a real drive.
We have the opposite stances on digital cameras. As somebody who has formally learnt photography and spent time in dark-rooms developing prints, she loves the control, and human input into the process. I enjoy the fact that I can get great photographs by just framing the picture. Karuna gave me tips on framing but the camera does the rest, i.e., manage exposure, focus, lighting, and even the intensity and balance of colours. Of course, all of this comes bundled with a phone. No more wandering around with an SLR camera slung around your neck. I love it. For her it's anathema.
The pattern here is simple - when we invest time and effort in building a skill, or a technique, we are invested in the process, not just the output. And what almost every technological advancement tends to do is that it democratizes a previously closely held skill, putting the same level of competence into the hands of amateurs and novices. For the experts this is distasteful or downright annoying, but more importantly, it's often professionally disruptive. The former, because it devalues that expert process that we are attached to, and the latter, because it challenges their expertise and renders them less valuable.
"The Knowledge" is the course that all London Black Cab drivers go through. For decades, the London Cab has been famous - one of the icons of the city. Apart from the car itself, which is custom designed and manufactured for the purpose, the drivers are famed for their familiarity with the city and routes. The Knowledge comprises some 320 routes through London, and covers 25,000 streets and 20,000 landmarks. A black cab driver is expected to know them all. Qualifying takes 2-4 years on average. During the exam, they can be given any start point and end point in those hundreds of routes and they are expected to know the most efficient way of getting from start to finish. The number of qualified drivers is controlled. Typically, it takes an investment of 30,000 to become a cab driver, in addition to the 25 hours a week time invested over 3 years. Typically, the London Cab is twice the price or more for journeys that take 30 minutes or more, compared to the privately run ‘mini-cabs' that also operate in an organised manner in London.
Since the dawn of sat-navs any driver can find locations, routes, and optimise journeys with an investment of under a hundred pounds. Nowadays the smartphone does just as well. Today every user who gets into a taxi is more likely than not to have a device with him or her that can provide exactly the same level of knowledge about routes, directions and traffic conditions that the black cab driver has accumulated over 3 years. Short of injecting this knowledge into the brain, a la Matrix, the first time tourist in London is now as well equipped to navigate London as the black cab driver.
Of course, you still need to get a taxi, and the black cabs are ubiquitous in London so you're likely to hail one anyway. Or you would, till the arrival of the brigade of taxi apps. And the poster child of taxi applications - Uber. Now you just send up a digital flare while you're working your way through dessert and you can be sure that by the time you're out on the street, the taxi is likely to be there. Not a London Cab but a less expensive car with a similar assurance of safety and comfort.
Not that London Cabs are luddites. The Hailo and Gettaxi pps do exactly this for black cabs. The whole experience of calling a taxi has changed forever. You just broadcast a request and one of the many taxis that is the closest to your location responds. It's the same for any category of cabs. Even the cab companies that take bookings do so through apps. It's just that the price premium charged by London cabs is no longer sustainable.
There are plenty of other services run by local cab companies that come with Apps. I use a company called Swift, which has a reliable app, and also one of the drivers, let's call him Bob, asks me about it whenever he picks me up. The last time around we had a discussion about some of the features that the app should add. He is very engaged with the idea of the app making this experience better.
As I write this, all over the world, incumbent taxi services are warring with new services such as Uber and Lyft. Which are by the way just marketplaces and not car services themselves. And clearly much of the legislation does not cover this model. So the incumbent services are lobbying the government for protection. In Germany, a cab license costs over $ 250,000. Understandably, drivers having paid that sum are not happy to see their returns diminished via competition from new and technologically enabled entrants. Many cities including Munich, Dusseldorf, Berlin and Hamburg are considering declaring Uber illegal. Their argument is primarily that as taxi services, Uber-enabled cabs should pay the same license fee.
In Seoul, the government's concerns are based around the safety of the vehicles, background checks on drivers, and the impact on the local taxi trade. The last may be the most honest reason, in most parts of the world. Even though in Seoul, Uber is more expensive than the regular taxis.
Even at home, in the US, Uber has faced the law - in Virginia for example, where Uber has been asked to ‘cease and desist' by the government till it obtains the ‘proper authority.'
Brussels has already banned Uber. Barcelona, Paris and other major European cities have discussed banning it. There have been strikes in London and Milan. All of these are typically examples of old markets and legislation trying to keep up with new business models. Even Neely Kroes has criticised the bans.
The pattern that repeats itself is that markets switch quickly, but legislation takes time. Most taxi apps now allow sharing, payments, and a host of other features which significantly improve the experience for the user.
Defending the old model even in the face of new technology creates a precipice from which the fall can be sudden and dramatic - witness the music industry, which reaped the benefits of digital technology for many years but failed to adapt to the internet's new models. People find ingenious methods for using the new technology to the benefit of suppliers and customers, even as regulators and enforcers fume.
Where does that leave the Black Cab driver who has just spent years mastering "The Knowledge" to qualify to drive a black cab in London? Is this the end of the road for him? Is this one more example of technology rendering a valuable skill useless?
Your guess is as good as mine, but for a glimpse of what could happen, let me take you back a hundred and fifty years or so. It was the time of the invention and spread of photography. I've written about this in more detail here but the short version is this: photography democratised portraiture. And rendered hundreds of artists jobless. Any amateur armed with a camera could take a photo more accurate and lifelike than the best of painters. What did these artists do? Many presumably changed professions, some undoubtedly fell on hard times. But out of this some decided that their role was not to represent reality but to interpret it. It is no surprise therefore that the birth of impressionism coincided with the spread of photography.
When democratization hits your area of expertise, as it will, sooner or later, will you find yourself with a choice of extinction or adaptation. Will you be like the impressionists and evolve? Or will you fall on your sword (or paintbrush)? Will you look for help to regulators? Or will you create new markets? After all, even decision making and ‘management' expertise, is being democratised through analytics and knowledge systems.
Either way, the challenge for regulators as always is to move at the pace of technology and markets. The challenge for you is to evolve to find or create a market as technology democratises your specialist skill. Resisting the change, though, is not really an option. You might as well try to resist aging.
Writer, Speaker, Senior Analyst
Digital Transformation, EBA, Center for the Future of Work Cognizant
View my profile on LinkedIn
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Browse the Mobile Solution Directory
Join the Linkedin Group Strategic Enterprise Mobility
Join the Google+ Community Mobile Enterprise Strategies
Recommended Strategy Book Code Halos
Recommended iPad App Code Halos for iPads
SYS-CON Events announced today that 910Telecom will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Housed in the classic Denver Gas & Electric Building, 910 15th St., 910Telecom is a carrier-neutral telecom hotel located in the heart of Denver. Adjacent to CenturyLink, AT&T, and Denver Main, 910Telecom offers connectivity to all major carriers, Internet service providers, Internet backbones and ...
Aug. 31, 2016 09:00 PM EDT Reads: 2,073
We are always online. We access our data, our finances, work, and various services on the Internet. But we live in a congested world of information in which the roads were built two decades ago. The quest for better, faster Internet routing has been around for a decade, but nobody solved this problem. We’ve seen band aid approaches like CDNs that attack a niche's slice of static content part of the Internet, but that’s it. It does not address the dynamic services-based Internet of today. It doe...
Aug. 31, 2016 09:00 PM EDT Reads: 320
SYS-CON Events announced today that Numerex Corp, a leading provider of managed enterprise solutions enabling the Internet of Things (IoT), will exhibit at the 19th International Cloud Expo | @ThingsExpo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Numerex Corp. (NASDAQ:NMRX) is a leading provider of managed enterprise solutions enabling the Internet of Things (IoT). The Company's solutions produce new revenue streams or create operating...
Aug. 31, 2016 08:15 PM EDT Reads: 319
Qosmos has announced new milestones in the detection of encrypted traffic and in protocol signature coverage. Qosmos latest software can accurately classify traffic encrypted with SSL/TLS (e.g., Google, Facebook, WhatsApp), P2P traffic (e.g., BitTorrent, MuTorrent, Vuze), and Skype, while preserving the privacy of communication content. These new classification techniques mean that traffic optimization, policy enforcement, and user experience are largely unaffected by encryption. In respect wit...
Aug. 31, 2016 07:45 PM EDT Reads: 1,965
While DevOps promises a better and tighter integration among an organization’s development and operation teams and transforms an application life cycle into a continual deployment, Chef and Azure together provides a speedy, cost-effective and highly scalable vehicle for realizing the business values of this transformation. In his session at @DevOpsSummit at 19th Cloud Expo, Yung Chou, a Technology Evangelist at Microsoft, will present a unique opportunity to witness how Chef and Azure work tog...
Aug. 31, 2016 07:15 PM EDT Reads: 249
The Internet of Things can drive efficiency for airlines and airports. In their session at @ThingsExpo, Shyam Varan Nath, Principal Architect with GE, and Sudip Majumder, senior director of development at Oracle, will discuss the technical details of the connected airline baggage and related social media solutions. These IoT applications will enhance travelers' journey experience and drive efficiency for the airlines and the airports. The session will include a working demo and a technical d...
Aug. 31, 2016 07:00 PM EDT Reads: 265
SYS-CON Events announced today that Isomorphic Software will exhibit at DevOps Summit at 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Isomorphic Software provides the SmartClient HTML5/AJAX platform, the most advanced technology for building rich, cutting-edge enterprise web applications for desktop and mobile. SmartClient combines the productivity and performance of traditional desktop software with the simp...
Aug. 31, 2016 06:30 PM EDT Reads: 2,537
Although it has gained significant traction in the consumer space, IoT is still in the early stages of adoption in enterprises environments. However, many companies are working on initiatives like Industry 4.0 that includes IoT as one of the key disruptive technologies expected to reshape businesses of tomorrow. The key challenges will be availability, robustness and reliability of networks that connect devices in a business environment. Software Defined Wide Area Network (SD-WAN) is expected to...
Aug. 31, 2016 06:15 PM EDT Reads: 306
DevOps at Cloud Expo – being held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA – announces that its Call for Papers is open. Born out of proven success in agile development, cloud computing, and process automation, DevOps is a macro trend you cannot afford to miss. From showcase success stories from early adopters and web-scale businesses, DevOps is expanding to organizations of all sizes, including the world's largest enterprises – and delivering real results. Am...
Aug. 31, 2016 06:15 PM EDT Reads: 3,628
Developing software for the Internet of Things (IoT) comes with its own set of challenges. Security, privacy, and unified standards are a few key issues. In addition, each IoT product is comprised of (at least) three separate application components: the software embedded in the device, the back-end service, and the mobile application for the end user’s controls. Each component is developed by a different team, using different technologies and practices, and deployed to a different stack/target –...
Aug. 31, 2016 05:15 PM EDT Reads: 306
SYS-CON Events announced today that Hitrons Solutions will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Hitrons Solutions Inc. is distributor in the North American market for unique products and services of small and medium-size businesses, including cloud services and solutions, SEO marketing platforms, and mobile applications.
Aug. 31, 2016 05:00 PM EDT Reads: 885
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago. All major researchers estimate there will be tens of billions devices - comp...
Aug. 31, 2016 04:45 PM EDT Reads: 3,855
Enterprises have forever faced challenges surrounding the sharing of their intellectual property. Emerging cloud adoption has made it more compelling for enterprises to digitize their content, making them available over a wide variety of devices across the Internet. In his session at 19th Cloud Expo, Santosh Ahuja, Director of Architecture at Impiger Technologies, will introduce various mechanisms provided by cloud service providers today to manage and share digital content in a secure manner....
Aug. 31, 2016 04:15 PM EDT Reads: 986
[session] Architecting for the Cloud By @RagsS | @CloudExpo @IBMBluemix #Cloud #Docker #Microservices
As the world moves toward more DevOps and Microservices, application deployment to the cloud ought to become a lot simpler. The Microservices architecture, which is the basis of many new age distributed systems such as OpenStack, NetFlix and so on, is at the heart of Cloud Foundry - a complete developer-oriented Platform as a Service (PaaS) that is IaaS agnostic and supports vCloud, OpenStack and AWS. Serverless computing is revolutionizing computing. In his session at 19th Cloud Expo, Raghav...
Aug. 31, 2016 04:00 PM EDT Reads: 1,146
As cloud adoption continues to transform business, today’s global enterprises are challenged with managing a growing amount of information living outside of the data center. The rapid adoption of IoT and increasingly mobile workforce are exacerbating the problem. Ensuring secure data sharing and efficient backup poses capacity and bandwidth considerations as well as policy and regulatory compliance issues.
Aug. 31, 2016 03:15 PM EDT Reads: 353
Why do your mobile transformations need to happen today? Mobile is the strategy that enterprise transformation centers on to drive customer engagement. In his general session at @ThingsExpo, Roger Woods, Director, Mobile Product & Strategy – Adobe Marketing Cloud, covered key IoT and mobile trends that are forcing mobile transformation, key components of a solid mobile strategy and explored how brands are effectively driving mobile change throughout the enterprise.
Aug. 31, 2016 03:00 PM EDT Reads: 802
Data is the fuel that drives the machine learning algorithmic engines and ultimately provides the business value. In his session at Cloud Expo, Ed Featherston, a director and senior enterprise architect at Collaborative Consulting, will discuss the key considerations around quality, volume, timeliness, and pedigree that must be dealt with in order to properly fuel that engine.
Aug. 31, 2016 02:30 PM EDT Reads: 2,103
19th Cloud Expo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterpri...
Aug. 31, 2016 02:00 PM EDT Reads: 3,295
SYS-CON Events announced today that eCube Systems, a leading provider of middleware modernization, integration, and management solutions, will exhibit at @DevOpsSummit at 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. eCube Systems offers a family of middleware evolution products and services that maximize return on technology investment by leveraging existing technical equity to meet evolving business needs. ...
Aug. 31, 2016 11:15 AM EDT Reads: 935
Data is an unusual currency; it is not restricted by the same transactional limitations as money or people. In fact, the more that you leverage your data across multiple business use cases, the more valuable it becomes to the organization. And the same can be said about the organization’s analytics. In his session at 19th Cloud Expo, Bill Schmarzo, CTO for the Big Data Practice at EMC, will introduce a methodology for capturing, enriching and sharing data (and analytics) across the organizati...
Aug. 31, 2016 11:00 AM EDT Reads: 504