Welcome!

@CloudExpo Authors: Pat Romanski, Elizabeth White, Liz McMillan, Kevin Benedict, Abdul Jaleel Kavungal Kunnumpurath

Related Topics: @CloudExpo, @BigDataExpo, SDN Journal

@CloudExpo: Blog Post

OSS Development for the Modern Data Center By @John Savageau | @CloudExpo [#Cloud]

Data Center Operators Consider OSS Needs for Internal and Customer Decision Support

Modern Data Centers are very complex environments.  Data center operators must have visibility into a wide range of integrated data bases, applications, and performance indicators to effectively understand and manage their operations and activities.

While each data center is different, all Data Centers share some common systems and common characteristics, including:

  • Facility inventories
  • Provisioning and customer fulfillment processes
  • Maintenance activities (including computerized maintenance management systems <CMMS>)
  • Monitoring
  • Customer management (including CRM, order management, etc.)
  • Trouble management
  • Customer portals
  • Security Systems (physical access entry/control and logical systems management)
  • Billing and Accounting Systems
  • Service usage records (power, bandwidth, remote hands, etc.)
  • Decision support system and performance management integration
  • Standards for data and applications
  • Staffing and activities-based management
  • Scheduling /calendar
  • etc…

Unfortunately, in many cases, the above systems are either done manually, have no standards, and had no automation or integration interconnecting individual back office components.  This also includes many communication companies and telecommunications carriers which previously either adhered, or claimed to adhere to Bellcore data and operations standards.

In some cases, the lack of integration is due to many mergers and acquisitions of companies which have unique, or non standard back office systems.  The result is difficulty in cross provisioning, billing, integrated customer management systems, and accounting – the day to day operations of a data center.

Modern data centers must have a high level of automation.  In particular, if a data center operator owns multiple facilities, it becomes very difficult to have a common look and feel or high level of integration allowing the company to offer a standardized product to their markets and customers.

Operational support systems or OSS, traditionally have four main components which include:

  • Support for process automation
  • Collection and storage for a wide variety of operational data
  • The use of standardized data structures and applications
  • And supporting technologies

With most commercial or public colocation and Data Centers customers and tenants organizations represent many different industries, products, and services.  Some large colocation centers may have several hundred individual customers.  Other data centers may have larger customers such as cloud service providers, content delivery networks, and other hosting companies.  While single large customers may be few, their internal hosted or virtual customers may also be at the scale of hundreds, or even thousands of individual customers.

To effectively support their customers Data Centers must have comprehensive OSS capabilities.  Given the large number of processes, data sources, and user requirements, the OSS should be designed and developed using a standard architecture and framework which will ensure OSS integration and interoperability.

We have conducted numerous Interoperability Readiness surveys with both governments and private sector (commercial) data center operators during the past five years.  In more than 80% of surveys processes such as inventory management have been built within simple spreadsheets.  Provisioning of inventory items was normally a manual process conducted via e-mail or in some cases paper forms.

Provisioning, a manual process, resulted in some cases of double booked or double sold inventory items, as well as inefficient orders for adding additional customer-facing inventory or build out of additional data center space.

The problem often further compounded into additional problems such as missing customer billing cycles, accounting shortfalls, and management or monitoring system errors.

The new data center, including virtual data centers within cloud service providers, must develop better OSS tools and systems to accommodate the rapidly changing need for elasticity and agility in ICT systems.  This includes having as single window for all required items within the OSS.

Preparing an OSS architecture, based on the structure of a service-oriented architecture (SOA), should include use of ICT-friendly frameworks and guidance such as TOGAF and/or ITIL to ensure all visions and designs fully acknowledge and embrace the needs of each organization’s business owners and customers, and follow a comprehensive and structured development process to ensure those objectives are delivered.

Use of standard databases, APIs, service busses, security, and establishing a high level of governance to ensure a “standards and interoperability first” policy for all data center IT will allow all systems to communicate, share, reuse, and ultimately provide automated, single source data resources into all data center, management, accounting, and customer activities.

Any manual transfer of data between offices, applications, or systems must be prevented, preferring to integrate inventory, data collections and records, processes, and performance management indicators into a fully integrated and interoperable environment.  A basic rule of thought might be that if a human being has touched data, then the data likely has been either corrupted or its integrity may be brought into question.

Looking ahead to the next generation of data center services, stepping a bit higher up the customer service maturity continuum requires much higher levels of internal process and customer process automation.

Similar to NIST’s definition of cloud computing, stating the essential characteristics of cloud computing include “self-service provisioning,” “rapid elasticity,” ”measured services,” in addition to resource pooling and broadband access, it can be assumed that data center users of the future will need to order and fulfill services such as network interconnections, power, virtual space (or physical space), and other services through self-service, or on-demand ordering.

The OSS must strive to meet the following objectives:

  • Standardization
  • Interoperability
  • Reusable components and APIs
  • Data sharing

To accomplish this will require nearly all above mentioned characteristics of the OSS to have inventories in databases (not spreadsheets), process automation, and standards in data structure, APIs, and application interoperability.

And as the ultimate key success factor, management DSS will finally have potential for development of true dashboard for performance management, data analytics, and additional real-time tools for making effective organizational decisions.

More Stories By John Savageau

John Savageau is a life long telecom and Internet geek, with a deep interest in the environment and all things green. Whether drilling into the technology of human communications, cloud computing, or describing a blue whale off Catalina Island, Savageau will try to present complex ideas in terms that are easily appreciated and understood.

Savageau is currently focusing efforts on data center consolidation strategies, enterprise architectures, and cloud computing migration planning in developing countries, including Azerbaijan, The Philippines, Palestine, Indonesia, Moldova, Egypt, and Vietnam.

John Savageau is President of Pacific-Tier Communications dividing time between Honolulu and Burbank, California.

A former career US Air Force officer, Savageau graduated with a Master of Science degree in Operations Management from the University of Arkansas and also received Bachelor of Arts degrees in Asian Studies and Information Systems Management from the University of Maryland.

@CloudExpo Stories
"When we talk about cloud without compromise what we're talking about is that when people think about 'I need the flexibility of the cloud' - it's the ability to create applications and run them in a cloud environment that's far more flexible,” explained Matthew Finnie, CTO of Interoute, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
The Internet giants are fully embracing AI. All the services they offer to their customers are aimed at drawing a map of the world with the data they get. The AIs from these companies are used to build disruptive approaches that cannot be used by established enterprises, which are threatened by these disruptions. However, most leaders underestimate the effect this will have on their businesses. In his session at 21st Cloud Expo, Rene Buest, Director Market Research & Technology Evangelism at Ara...
No hype cycles or predictions of zillions of things here. IoT is big. You get it. You know your business and have great ideas for a business transformation strategy. What comes next? Time to make it happen. In his session at @ThingsExpo, Jay Mason, Associate Partner at M&S Consulting, presented a step-by-step plan to develop your technology implementation strategy. He discussed the evaluation of communication standards and IoT messaging protocols, data analytics considerations, edge-to-cloud tec...
When growing capacity and power in the data center, the architectural trade-offs between server scale-up vs. scale-out continue to be debated. Both approaches are valid: scale-out adds multiple, smaller servers running in a distributed computing model, while scale-up adds fewer, more powerful servers that are capable of running larger workloads. It’s worth noting that there are additional, unique advantages that scale-up architectures offer. One big advantage is large memory and compute capacity...
New competitors, disruptive technologies, and growing expectations are pushing every business to both adopt and deliver new digital services. This ‘Digital Transformation’ demands rapid delivery and continuous iteration of new competitive services via multiple channels, which in turn demands new service delivery techniques – including DevOps. In this power panel at @DevOpsSummit 20th Cloud Expo, moderated by DevOps Conference Co-Chair Andi Mann, panelists examined how DevOps helps to meet the de...
"Loom is applying artificial intelligence and machine learning into the entire log analysis process, from start to finish and at the end you will get a human touch,” explained Sabo Taylor Diab, Vice President, Marketing at Loom Systems, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
A look across the tech landscape at the disruptive technologies that are increasing in prominence and speculate as to which will be most impactful for communications – namely, AI and Cloud Computing. In his session at 20th Cloud Expo, Curtis Peterson, VP of Operations at RingCentral, highlighted the current challenges of these transformative technologies and shared strategies for preparing your organization for these changes. This “view from the top” outlined the latest trends and developments i...
With major technology companies and startups seriously embracing Cloud strategies, now is the perfect time to attend 21st Cloud Expo October 31 - November 2, 2017, at the Santa Clara Convention Center, CA, and June 12-14, 2018, at the Javits Center in New York City, NY, and learn what is going on, contribute to the discussions, and ensure that your enterprise is on the right path to Digital Transformation.
@DevOpsSummit at Cloud Expo taking place Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center, Santa Clara, CA, is co-located with the 21st International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is ...
The financial services market is one of the most data-driven industries in the world, yet it’s bogged down by legacy CPU technologies that simply can’t keep up with the task of querying and visualizing billions of records. In his session at 20th Cloud Expo, Karthik Lalithraj, a Principal Solutions Architect at Kinetica, discussed how the advent of advanced in-database analytics on the GPU makes it possible to run sophisticated data science workloads on the same database that is housing the rich...
What's the role of an IT self-service portal when you get to continuous delivery and Infrastructure as Code? This general session showed how to create the continuous delivery culture and eight accelerators for leading the change. Don Demcsak is a DevOps and Cloud Native Modernization Principal for Dell EMC based out of New Jersey. He is a former, long time, Microsoft Most Valuable Professional, specializing in building and architecting Application Delivery Pipelines for hybrid legacy, and cloud ...
Amazon started as an online bookseller 20 years ago. Since then, it has evolved into a technology juggernaut that has disrupted multiple markets and industries and touches many aspects of our lives. It is a relentless technology and business model innovator driving disruption throughout numerous ecosystems. Amazon’s AWS revenues alone are approaching $16B a year making it one of the largest IT companies in the world. With dominant offerings in Cloud, IoT, eCommerce, Big Data, AI, Digital Assista...
Artificial intelligence, machine learning, neural networks. We’re in the midst of a wave of excitement around AI such as hasn’t been seen for a few decades. But those previous periods of inflated expectations led to troughs of disappointment. Will this time be different? Most likely. Applications of AI such as predictive analytics are already decreasing costs and improving reliability of industrial machinery. Furthermore, the funding and research going into AI now comes from a wide range of com...
For organizations that have amassed large sums of software complexity, taking a microservices approach is the first step toward DevOps and continuous improvement / development. Integrating system-level analysis with microservices makes it easier to change and add functionality to applications at any time without the increase of risk. Before you start big transformation projects or a cloud migration, make sure these changes won’t take down your entire organization.
We build IoT infrastructure products - when you have to integrate different devices, different systems and cloud you have to build an application to do that but we eliminate the need to build an application. Our products can integrate any device, any system, any cloud regardless of protocol," explained Peter Jung, Chief Product Officer at Pulzze Systems, in this SYS-CON.tv interview at @ThingsExpo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA
Internet of @ThingsExpo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 21st Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago. All major researchers estimate there will be tens of billions devic...
21st International Cloud Expo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Me...
With major technology companies and startups seriously embracing Cloud strategies, now is the perfect time to attend 21st Cloud Expo October 31 - November 2, 2017, at the Santa Clara Convention Center, CA, and June 12-14, 2018, at the Javits Center in New York City, NY, and learn what is going on, contribute to the discussions, and ensure that your enterprise is on the right path to Digital Transformation.
SYS-CON Events announced today that Ayehu will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on October 31 - November 2, 2017 at the Santa Clara Convention Center in Santa Clara California. Ayehu provides IT Process Automation & Orchestration solutions for IT and Security professionals to identify and resolve critical incidents and enable rapid containment, eradication, and recovery from cyber security breaches. Ayehu provides customers greater control over IT infras...
SYS-CON Events announced today that MobiDev, a client-oriented software development company, will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. MobiDev is a software company that develops and delivers turn-key mobile apps, websites, web services, and complex software systems for startups and enterprises. Since 2009 it has grown from a small group of passionate engineers and business...