Welcome!

@CloudExpo Authors: Liz McMillan, Yeshim Deniz, Pat Romanski, Jason Bloomberg, Zakia Bouachraoui

Related Topics: @CloudExpo, @DXWorldExpo, SDN Journal

@CloudExpo: Blog Post

OSS Development for the Modern Data Center By @John Savageau | @CloudExpo [#Cloud]

Data Center Operators Consider OSS Needs for Internal and Customer Decision Support

Modern Data Centers are very complex environments.  Data center operators must have visibility into a wide range of integrated data bases, applications, and performance indicators to effectively understand and manage their operations and activities.

While each data center is different, all Data Centers share some common systems and common characteristics, including:

  • Facility inventories
  • Provisioning and customer fulfillment processes
  • Maintenance activities (including computerized maintenance management systems <CMMS>)
  • Monitoring
  • Customer management (including CRM, order management, etc.)
  • Trouble management
  • Customer portals
  • Security Systems (physical access entry/control and logical systems management)
  • Billing and Accounting Systems
  • Service usage records (power, bandwidth, remote hands, etc.)
  • Decision support system and performance management integration
  • Standards for data and applications
  • Staffing and activities-based management
  • Scheduling /calendar
  • etc…

Unfortunately, in many cases, the above systems are either done manually, have no standards, and had no automation or integration interconnecting individual back office components.  This also includes many communication companies and telecommunications carriers which previously either adhered, or claimed to adhere to Bellcore data and operations standards.

In some cases, the lack of integration is due to many mergers and acquisitions of companies which have unique, or non standard back office systems.  The result is difficulty in cross provisioning, billing, integrated customer management systems, and accounting – the day to day operations of a data center.

Modern data centers must have a high level of automation.  In particular, if a data center operator owns multiple facilities, it becomes very difficult to have a common look and feel or high level of integration allowing the company to offer a standardized product to their markets and customers.

Operational support systems or OSS, traditionally have four main components which include:

  • Support for process automation
  • Collection and storage for a wide variety of operational data
  • The use of standardized data structures and applications
  • And supporting technologies

With most commercial or public colocation and Data Centers customers and tenants organizations represent many different industries, products, and services.  Some large colocation centers may have several hundred individual customers.  Other data centers may have larger customers such as cloud service providers, content delivery networks, and other hosting companies.  While single large customers may be few, their internal hosted or virtual customers may also be at the scale of hundreds, or even thousands of individual customers.

To effectively support their customers Data Centers must have comprehensive OSS capabilities.  Given the large number of processes, data sources, and user requirements, the OSS should be designed and developed using a standard architecture and framework which will ensure OSS integration and interoperability.

We have conducted numerous Interoperability Readiness surveys with both governments and private sector (commercial) data center operators during the past five years.  In more than 80% of surveys processes such as inventory management have been built within simple spreadsheets.  Provisioning of inventory items was normally a manual process conducted via e-mail or in some cases paper forms.

Provisioning, a manual process, resulted in some cases of double booked or double sold inventory items, as well as inefficient orders for adding additional customer-facing inventory or build out of additional data center space.

The problem often further compounded into additional problems such as missing customer billing cycles, accounting shortfalls, and management or monitoring system errors.

The new data center, including virtual data centers within cloud service providers, must develop better OSS tools and systems to accommodate the rapidly changing need for elasticity and agility in ICT systems.  This includes having as single window for all required items within the OSS.

Preparing an OSS architecture, based on the structure of a service-oriented architecture (SOA), should include use of ICT-friendly frameworks and guidance such as TOGAF and/or ITIL to ensure all visions and designs fully acknowledge and embrace the needs of each organization’s business owners and customers, and follow a comprehensive and structured development process to ensure those objectives are delivered.

Use of standard databases, APIs, service busses, security, and establishing a high level of governance to ensure a “standards and interoperability first” policy for all data center IT will allow all systems to communicate, share, reuse, and ultimately provide automated, single source data resources into all data center, management, accounting, and customer activities.

Any manual transfer of data between offices, applications, or systems must be prevented, preferring to integrate inventory, data collections and records, processes, and performance management indicators into a fully integrated and interoperable environment.  A basic rule of thought might be that if a human being has touched data, then the data likely has been either corrupted or its integrity may be brought into question.

Looking ahead to the next generation of data center services, stepping a bit higher up the customer service maturity continuum requires much higher levels of internal process and customer process automation.

Similar to NIST’s definition of cloud computing, stating the essential characteristics of cloud computing include “self-service provisioning,” “rapid elasticity,” ”measured services,” in addition to resource pooling and broadband access, it can be assumed that data center users of the future will need to order and fulfill services such as network interconnections, power, virtual space (or physical space), and other services through self-service, or on-demand ordering.

The OSS must strive to meet the following objectives:

  • Standardization
  • Interoperability
  • Reusable components and APIs
  • Data sharing

To accomplish this will require nearly all above mentioned characteristics of the OSS to have inventories in databases (not spreadsheets), process automation, and standards in data structure, APIs, and application interoperability.

And as the ultimate key success factor, management DSS will finally have potential for development of true dashboard for performance management, data analytics, and additional real-time tools for making effective organizational decisions.

More Stories By John Savageau

John Savageau is a life long telecom and Internet geek, with a deep interest in the environment and all things green. Whether drilling into the technology of human communications, cloud computing, or describing a blue whale off Catalina Island, Savageau will try to present complex ideas in terms that are easily appreciated and understood.

Savageau is currently focusing efforts on data center consolidation strategies, enterprise architectures, and cloud computing migration planning in developing countries, including Azerbaijan, The Philippines, Palestine, Indonesia, Moldova, Egypt, and Vietnam.

John Savageau is President of Pacific-Tier Communications dividing time between Honolulu and Burbank, California.

A former career US Air Force officer, Savageau graduated with a Master of Science degree in Operations Management from the University of Arkansas and also received Bachelor of Arts degrees in Asian Studies and Information Systems Management from the University of Maryland.

CloudEXPO Stories
Digital Transformation and Disruption, Amazon Style - What You Can Learn. Chris Kocher is a co-founder of Grey Heron, a management and strategic marketing consulting firm. He has 25+ years in both strategic and hands-on operating experience helping executives and investors build revenues and shareholder value. He has consulted with over 130 companies on innovating with new business models, product strategies and monetization. Chris has held management positions at HP and Symantec in addition to advisory roles at startups. He has worked extensively on monetization, SAAS, IoT, ecosystems, partnerships and accelerating growth in new business initiatives.
Whenever a new technology hits the high points of hype, everyone starts talking about it like it will solve all their business problems. Blockchain is one of those technologies. According to Gartner's latest report on the hype cycle of emerging technologies, blockchain has just passed the peak of their hype cycle curve. If you read the news articles about it, one would think it has taken over the technology world. No disruptive technology is without its challenges and potential impediments that frequently get lost in the hype. The panel will discuss their perspective on what they see as they key challenges and/or impediments to adoption, and how they see those issues could be resolved or mitigated.
Lori MacVittie is a subject matter expert on emerging technology responsible for outbound evangelism across F5's entire product suite. MacVittie has extensive development and technical architecture experience in both high-tech and enterprise organizations, in addition to network and systems administration expertise. Prior to joining F5, MacVittie was an award-winning technology editor at Network Computing Magazine where she evaluated and tested application-focused technologies including app security and encryption-related solutions. She holds a B.S. in Information and Computing Science from the University of Wisconsin at Green Bay, and an M.S. in Computer Science from Nova Southeastern University, and is an O'Reilly author.
DXWorldEXPO LLC announced today that Nutanix has been named "Platinum Sponsor" of CloudEXPO | DevOpsSUMMIT | DXWorldEXPO New York, which will take place November 12-13, 2018 in New York City. Nutanix makes infrastructure invisible, elevating IT to focus on the applications and services that power their business. The Nutanix Enterprise Cloud Platform blends web-scale engineering and consumer-grade design to natively converge server, storage, virtualization and networking into a resilient, software-defined solution with rich machine intelligence.
DXWorldEXPO LLC announced today that Big Data Federation to Exhibit at the 22nd International CloudEXPO, colocated with DevOpsSUMMIT and DXWorldEXPO, November 12-13, 2018 in New York City. Big Data Federation, Inc. develops and applies artificial intelligence to predict financial and economic events that matter. The company uncovers patterns and precise drivers of performance and outcomes with the aid of machine-learning algorithms, big data, and fundamental analysis. Their products are deployed by some of the world's largest financial institutions. The company develops and applies innovative machine-learning technologies to big data to predict financial, economic, and world events. The team is a group of passionate technologists, mathematicians, data scientists and programmers in Silicon Valley with over 100 patents to their names. Big Data Federation was incorporated in 2015 and is ...