Welcome!

@CloudExpo Authors: Elizabeth White, Pat Romanski, Liz McMillan, Derek Weeks, John Rauser

Related Topics: @CloudExpo, Microsoft Cloud, Cloud Security

@CloudExpo: Article

Reducing IT Operation Costs | @CloudExpo #API #Cloud #Azure

Incident management is key for organizations to ensure that their service operations are running without impacting the business

Reducing IT Operation Costs with Windows 10 Hello for Business

The newer Windows 10 devices with the Hello extensions are definitely going to have a cost implication, but in today's context in our own consumer world where every individual has access to Smartphones with advanced biometric features, why should the enterprise user continue to use the old PCs that are managed by traditional passwords? I think the cost of transformation to these devices will be worth the efficiencies in the ITIL operations as well as improved security to enterprise data. It would be useful to collect data about OEMs who have Windows 10 PCs with Biometric Hello features and the same list can be utilized by enterprises. I will write a separate article on Windows 10 devices for enterprises.

Incident Management and Passwords
Incident management, which is one of the process area of ITIL, is key for organizations to ensure that their service operations are running without impacting the business. Within the incident management there are two major triggers, known as Incidents (unplanned disruption to the service operations) and Service Requests (formal requests from end users for IT Services). Also in the ITIL/ITSM world the term Ticket is used for the method of initiation of a request from the user community to the IT department.

Without getting much into the classic definitions of ITIL, from the definitions above, it is easy to think that as an IT department, our goal is to minimize the effort spent on incident management be it Incidents or Service Requests, so that IT department spends a lower cost on operations while also concentrating more on the innovation.

Over the years, organizations have tried multiple options to reduce the incidents and service requests, one method they adopt is "Automation" and most times they also resort to "Self Service". Automation basically prevents manual effort on incidents and solves it with machines and self-service is more about letting the end users to solve the "Service Request" by themselves.

However, if you really think of the above two approaches, they don't prevent the issue at the source rather provide an efficient way to solve them. More and more organizations would like to prevent the issue at the source, so that they don't occur in the first place.

From the analysis of the Incident database from several organizations, it is found that the nearly 40% of Incidents/Service Requests are password related and most times IT departments take a minimum of 30 minutes and more to solve that issue. So if we really look this from a lost productivity angle of both IT department and end users this problem is not small as it looks.

While the traditional methods of self-service password management will continue to have value, the next generation end user management should go towards password less operations. Let us get into some directions from Windows 10 enabled features in this direction.

Windows 10 Features for Password Elimination
Windows 10 which recently had an anniversary update, has come up with some new features which needed some introduction.

Windows 10 Hello
In Windows 10, Hello replaces passwords. Individuals can create a PIN or biometric gesture on their personal devices for convenient sign-in. This use of Hello provides a layer of protection by being unique to the device on which it is set up. The biometric data used to support Windows Hello is stored on the local device only. It doesn't roam and is never sent to external devices or servers.

Windows Hello for Business (Formerly Known as Microsoft Passport for Work)
Windows Hello for Business, which is configured by Group Policy or MDM policy, uses key-based or certificate-based authentication. In Windows 10, the Windows Hello for Business (formerly known as Microsoft Passport for Work) feature can replace passwords with strong two-factor authentication that combines an enrolled device with a PIN or biometric (fingerprint or facial recognition) user input to sign in.

TPM (Hardware Chip)
Trusted Platform Module (TPM) technology is designed to provide hardware-based, security-related functions. A TPM chip is a secure crypto-processor that is designed to carry out cryptographic operations. Microsoft Hello For Business takes the PIN or biometric information from Windows Hello , and uses this information to have the TPM-chip generate a set of public-private keys.

Azure Active Directory & AD Join for Windows 10
Azure Active Directory (Azure AD) is Microsoft's multi-tenant cloud based directory and identity management service. Azure Active Directory Join (Azure AD Join) is the functionality that registers a company-owned device in Azure Active Directory to enable centralized management of the device. I have covered in detail about Azure AD Join for Windows 10 in my earlier article.

Azure AD SSO (Application Access)
Azure AD enables easy integration to many of today's popular SaaS applications; it provides identity and access management, and enables users to single sign-on to applications directly, or discover and launch them from a portal such as Office 365 or the Azure AD access panel.

The above are just brief explanation of the mentioned technologies, detailed explanation of them are available on the Microsoft website.

Blueprint of a Password Less Enterprise
Powered by Windows 10 features (Hello for Business) & Azure Active Directory (AD Join, SSO), an enterprise can transform into a password less enterprise, which is not only secure but the associated IT Operations will also be lean and efficient.

The below diagram gives a blueprint of the same.

Summary
The newer Windows 10 devices with the Hello extensions will definitely going to have a cost implication, but in today's context in our own Consumer world every individual has got access to Smartphones with advanced biometric features, why should the enterprise user continue to use the old PCs which are managed by traditional passwords ? I think the cost of transformation to these devices will worth the efficiencies in the ITIL operations as well as improved security to enterprise data. It would be useful to collect data about OEMs who have windows10 PCs with Biometric Hello features and the same list can be utilized by enterprises. I will write a separate article on Windows 10 devices for enterprises.

More Stories By Srinivasan Sundara Rajan

Highly passionate about utilizing Digital Technologies to enable next generation enterprise. Believes in enterprise transformation through the Natives (Cloud Native & Mobile Native).

@CloudExpo Stories
With major technology companies and startups seriously embracing Cloud strategies, now is the perfect time to attend 21st Cloud Expo October 31 - November 2, 2017, at the Santa Clara Convention Center, CA, and June 12-14, 2018, at the Javits Center in New York City, NY, and learn what is going on, contribute to the discussions, and ensure that your enterprise is on the right path to Digital Transformation.
In his session at @ThingsExpo, Eric Lachapelle, CEO of the Professional Evaluation and Certification Board (PECB), provided an overview of various initiatives to certify the security of connected devices and future trends in ensuring public trust of IoT. Eric Lachapelle is the Chief Executive Officer of the Professional Evaluation and Certification Board (PECB), an international certification body. His role is to help companies and individuals to achieve professional, accredited and worldwide re...
Wooed by the promise of faster innovation, lower TCO, and greater agility, businesses of every shape and size have embraced the cloud at every layer of the IT stack – from apps to file sharing to infrastructure. The typical organization currently uses more than a dozen sanctioned cloud apps and will shift more than half of all workloads to the cloud by 2018. Such cloud investments have delivered measurable benefits. But they’ve also resulted in some unintended side-effects: complexity and risk. ...
It is ironic, but perhaps not unexpected, that many organizations who want the benefits of using an Agile approach to deliver software use a waterfall approach to adopting Agile practices: they form plans, they set milestones, and they measure progress by how many teams they have engaged. Old habits die hard, but like most waterfall software projects, most waterfall-style Agile adoption efforts fail to produce the results desired. The problem is that to get the results they want, they have to ch...
In 2014, Amazon announced a new form of compute called Lambda. We didn't know it at the time, but this represented a fundamental shift in what we expect from cloud computing. Now, all of the major cloud computing vendors want to take part in this disruptive technology. In his session at 20th Cloud Expo, Doug Vanderweide, an instructor at Linux Academy, discussed why major players like AWS, Microsoft Azure, IBM Bluemix, and Google Cloud Platform are all trying to sidestep VMs and containers wit...
New competitors, disruptive technologies, and growing expectations are pushing every business to both adopt and deliver new digital services. This ‘Digital Transformation’ demands rapid delivery and continuous iteration of new competitive services via multiple channels, which in turn demands new service delivery techniques – including DevOps. In this power panel at @DevOpsSummit 20th Cloud Expo, moderated by DevOps Conference Co-Chair Andi Mann, panelists examined how DevOps helps to meet the de...
When growing capacity and power in the data center, the architectural trade-offs between server scale-up vs. scale-out continue to be debated. Both approaches are valid: scale-out adds multiple, smaller servers running in a distributed computing model, while scale-up adds fewer, more powerful servers that are capable of running larger workloads. It’s worth noting that there are additional, unique advantages that scale-up architectures offer. One big advantage is large memory and compute capacity...
You know you need the cloud, but you’re hesitant to simply dump everything at Amazon since you know that not all workloads are suitable for cloud. You know that you want the kind of ease of use and scalability that you get with public cloud, but your applications are architected in a way that makes the public cloud a non-starter. You’re looking at private cloud solutions based on hyperconverged infrastructure, but you’re concerned with the limits inherent in those technologies.
The taxi industry never saw Uber coming. Startups are a threat to incumbents like never before, and a major enabler for startups is that they are instantly “cloud ready.” If innovation moves at the pace of IT, then your company is in trouble. Why? Because your data center will not keep up with frenetic pace AWS, Microsoft and Google are rolling out new capabilities. In his session at 20th Cloud Expo, Don Browning, VP of Cloud Architecture at Turner, posited that disruption is inevitable for comp...
No hype cycles or predictions of zillions of things here. IoT is big. You get it. You know your business and have great ideas for a business transformation strategy. What comes next? Time to make it happen. In his session at @ThingsExpo, Jay Mason, Associate Partner at M&S Consulting, presented a step-by-step plan to develop your technology implementation strategy. He discussed the evaluation of communication standards and IoT messaging protocols, data analytics considerations, edge-to-cloud tec...
"When we talk about cloud without compromise what we're talking about is that when people think about 'I need the flexibility of the cloud' - it's the ability to create applications and run them in a cloud environment that's far more flexible,” explained Matthew Finnie, CTO of Interoute, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
Cloud applications are seeing a deluge of requests to support the exploding advanced analytics market. “Open analytics” is the emerging strategy to deliver that data through an open data access layer, in the cloud, to be directly consumed by external analytics tools and popular programming languages. An increasing number of data engineers and data scientists use a variety of platforms and advanced analytics languages such as SAS, R, Python and Java, as well as frameworks such as Hadoop and Spark...
"We are a monitoring company. We work with Salesforce, BBC, and quite a few other big logos. We basically provide monitoring for them, structure for their cloud services and we fit into the DevOps world" explained David Gildeh, Co-founder and CEO of Outlyer, in this SYS-CON.tv interview at DevOps Summit at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
SYS-CON Events announced today that Silicon India has been named “Media Sponsor” of SYS-CON's 21st International Cloud Expo, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Published in Silicon Valley, Silicon India magazine is the premiere platform for CIOs to discuss their innovative enterprise solutions and allows IT vendors to learn about new solutions that can help grow their business.
Join us at Cloud Expo June 6-8 to find out how to securely connect your cloud app to any cloud or on-premises data source – without complex firewall changes. More users are demanding access to on-premises data from their cloud applications. It’s no longer a “nice-to-have” but an important differentiator that drives competitive advantages. It’s the new “must have” in the hybrid era. Users want capabilities that give them a unified view of the data to get closer to customers and grow business. The...
The Internet giants are fully embracing AI. All the services they offer to their customers are aimed at drawing a map of the world with the data they get. The AIs from these companies are used to build disruptive approaches that cannot be used by established enterprises, which are threatened by these disruptions. However, most leaders underestimate the effect this will have on their businesses. In his session at 21st Cloud Expo, Rene Buest, Director Market Research & Technology Evangelism at Ara...
Amazon started as an online bookseller 20 years ago. Since then, it has evolved into a technology juggernaut that has disrupted multiple markets and industries and touches many aspects of our lives. It is a relentless technology and business model innovator driving disruption throughout numerous ecosystems. Amazon’s AWS revenues alone are approaching $16B a year making it one of the largest IT companies in the world. With dominant offerings in Cloud, IoT, eCommerce, Big Data, AI, Digital Assista...
The current age of digital transformation means that IT organizations must adapt their toolset to cover all digital experiences, beyond just the end users’. Today’s businesses can no longer focus solely on the digital interactions they manage with employees or customers; they must now contend with non-traditional factors. Whether it's the power of brand to make or break a company, the need to monitor across all locations 24/7, or the ability to proactively resolve issues, companies must adapt to...
"Loom is applying artificial intelligence and machine learning into the entire log analysis process, from start to finish and at the end you will get a human touch,” explained Sabo Taylor Diab, Vice President, Marketing at Loom Systems, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
@DevOpsSummit at Cloud Expo taking place Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center, Santa Clara, CA, is co-located with the 21st International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is ...