Welcome!

@CloudExpo Authors: Liz McMillan, Yeshim Deniz, Elizabeth White, Zakia Bouachraoui, Pat Romanski

News Feed Item

QuickBase Increases Investment in Customer Success to Support Next Era of Application Development

Program provides customers the resources they need as they advance their application development strategy

CAMBRIDGE, Mass., March 14, 2017 /PRNewswire/ -- QuickBase Inc., a leading low-code application development platform provider, today launched its new centralized Customer Success Program to help customers drive even more value from the QuickBase platform. Led by the company's new Vice President of Customer Success Mark Daoust, the program will expand upon the existing success experience to deliver personalized and self-service offerings throughout customers' QuickBase journey.

"As organizations rely more heavily on apps to drive better insights, productivity and business agility, empowering employees closest to the work to build apps has become critical to success," said Rick Willett, CEO, QuickBase. "Our new customer success program, led by Mark Daoust, will arm customers with the resources and skills they need to rapidly build app ecosystems that deliver the most value for their businesses." 

Over the last year, no-code development has gone from a grassroots movement to an integral part of organizations' strategies. According to QuickBase's  2016 State of Citizen Development Report, no- and low-code tools are becoming more strategic and increasingly customer facing: in 2016 more than one-third (35 percent) of QuickBase app builders reported creating customer-facing apps, up from 27 percent in 2015.

The new program will include a team of customer success managers focused on helping customers speed desired outcomes and gain greater value from QuickBase, as well as a new integrated portfolio of paid and free customer success offerings, encompassing:

  • Enhanced Onboarding Support, with individualized success plans to get customers up and running on QuickBase even faster;
  • Expanded Customer Training Offerings, including live in-person and online classes as well as on-demand self-guided courses to help educate customers throughout their QuickBase journey;
  • Partner Services, for customers who require more hands-on support and want a third-party resource to help build, integrate and extend apps on their behalf;
  • Customer Support, live support to help customers whenever technical issues arrive; and,
  • QuickBase Community, an active, user-driven community forum where customers can ask and answer questions, share best practices, and more.

"With an unparalleled focus on customers, QuickBase is uniquely positioned to help organizations of all sizes build valuable apps faster and easier than ever before," said Mark Daoust, new VP of Customer Success. "In this new role, I'm thrilled to help the team scale its success offerings as QuickBase further empowers customers to improve the way they work."

Daoust has more than 20 years of enterprise technology experience with a track record of leading high-performing, customer-focused organizations. Prior to joining QuickBase, he spent 14 years at HPE, most recently as a Vice President of Operations and Services. In this role he led a 350-person team focused on enablement, implementation, delivery and support for seven software-as-a-service products. Before HP,  Daoust served as a General Manager of Sapient Corporation in Cambridge.

About QuickBase

Launched in 1999 and headquartered in Cambridge, Mass., QuickBase Inc., formerly a division of Intuit, is a newly independent company focused on helping businesses of all sizes drive productivity and digitally transform their organizations. The platform's unique low-code interface enables users to create custom applications faster and easier without learning code. Today, QuickBase is used by more than 6,000 customers, including half of the Fortune 100, across a variety industries and use cases. The company was divested from Intuit in March 2016 and is backed by Welsh, Carson, Anderson & Stowe. For more information, please visit: www.quickbase.com.

Media Contacts:

Angela Maglione

Will Gluckin


QuickBase

Bateman Group for QuickBase


(617) 250-2241

(347) 382-9734


[email protected]

[email protected]

 

To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/quickbase-increases-investment-in-customer-success-to-support-next-era-of-application-development-300422979.html

SOURCE QuickBase Inc.

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

CloudEXPO Stories
SYS-CON Events announced today that CrowdReviews.com has been named “Media Sponsor” of SYS-CON's 22nd International Cloud Expo, which will take place on June 5–7, 2018, at the Javits Center in New York City, NY. CrowdReviews.com is a transparent online platform for determining which products and services are the best based on the opinion of the crowd. The crowd consists of Internet users that have experienced products and services first-hand and have an interest in letting other potential buyers learn their thoughts on their experience.
In this presentation, you will learn first hand what works and what doesn't while architecting and deploying OpenStack. Some of the topics will include:- best practices for creating repeatable deployments of OpenStack- multi-site considerations- how to customize OpenStack to integrate with your existing systems and security best practices.
In his general session at 19th Cloud Expo, Manish Dixit, VP of Product and Engineering at Dice, discussed how Dice leverages data insights and tools to help both tech professionals and recruiters better understand how skills relate to each other and which skills are in high demand using interactive visualizations and salary indicator tools to maximize earning potential. Manish Dixit is VP of Product and Engineering at Dice. As the leader of the Product, Engineering and Data Sciences team at Dice, he takes a metrics-driven approach to management. His experience in building and managing high performance teams was built throughout his experience at Oracle, Sun Microsystems and SocialEkwity.
Transformation Abstract Encryption and privacy in the cloud is a daunting yet essential task for both security practitioners and application developers, especially as applications continue moving to the cloud at an exponential rate. What are some best practices and processes for enterprises to follow that balance both security and ease of use requirements? What technologies are available to empower enterprises with code, data and key protection from cloud providers, system administrators, insiders, government compulsion, and network hackers? Join Ambuj Kumar (CEO, Fortanix) to discuss best practices and technologies for enterprises to securely transition to a multi-cloud hybrid world.
Modern software design has fundamentally changed how we manage applications, causing many to turn to containers as the new virtual machine for resource management. As container adoption grows beyond stateless applications to stateful workloads, the need for persistent storage is foundational - something customers routinely cite as a top pain point. In his session at @DevOpsSummit at 21st Cloud Expo, Bill Borsari, Head of Systems Engineering at Datera, explored how organizations can reap the benefits of the cloud without losing performance as containers become the new paradigm.