Welcome!

@CloudExpo Authors: Mamoon Yunus, Elizabeth White, Liz McMillan, Mehdi Daoudi, Jason Bloomberg

Related Topics: @CloudExpo, Linux Containers, @BigDataExpo, @ThingsExpo, @DevOpsSummit

@CloudExpo: Article

In-Stream Processing | @CloudExpo @robinAKAroblimo #BigData #AI #BI #DX

We are still getting sales reports and other information we need to run our business long after the fact

Most of us have moved our web and e-commerce operations to the cloud, but we are still getting sales reports and other information we need to run our business long after the fact. We sell a hamburger on Tuesday, you might say, but don't know if we made money selling it until Friday. That's because we still rely on Batch processing, where we generate orders, reports, and other management-useful pieces of data when it's most convenient for the IT department to process them, rather than in real time. That was fine when horse-drawn wagons made our deliveries, but it is far too slow for today's world, where stock prices and other bits of information circle the world (literally) at the speed of light. It's time to move to In-Stream Processing. You can't - and shouldn't - keep putting it off.

[Figure 1, courtesy of the Grid Dynamics Blog]

This diagram may look complicated at first, but if you trace the lines it will soon become clear. The only thing that might throw some managers for a loop is the "Data Science" box at the bottom. This term may seem intimidating, but in real life it's just a method of deciding what data is most important to extract from the data stream as it flows by, and how it should best be displayed to the business people who are its end users. Some say, "Data science is just a sexed-up term for statistics." Perhaps. But title aside, displaying the dynamic information needed to run a business - and only that information - in real-time is what In-Stream Processing is all about.

Data Nuggets in the Stream
A retailer may do 100,000 POS credit card transactions per day. That's nice to know, and it's nice to have a dashboard-type display that shows them in real-time, and shows upward and downward trends minute by minute so that cashiers can be assigned with maximum efficiency. In-Stream Processing can do this, and with the right output devices, can even trigger a storewide PA announcement that automatically says, "All cashiers to the front, please." Opening more registers as soon as checkout volume starts to trend upwards makes customers happy. Even the announcement makes them happy, because it shows that management cares about them.

And buried in those 100,000 credit card transactions, there is one that is an attempt to use a stolen card. Obviously, that transaction will be declined. But then what? In the era of batch processing, an automated alert might get sent to management or loss control hours or days after the miscreant was gone. Perhaps the cashier called security, perhaps he didn't. After all, he had other customers in line, and when he told the person with the hot credit card that it was declined, the criminal probably bolted, and the cashier didn't give chase because it was probably against store policy - and he had other things to worry about, anyway.

Now let's fast-forward to tomorrow, when we have In-Stream Processing up and running. The second - literally the second - the hot credit card transaction takes place, both the store's loss control people and management at HQ learn about it. Store security can head for the appropriate POS before the bogus customer is informed that "his" credit card is no good. Indeed, notifying the cashier, and therefore the bogus customer, that the card has been declined can be automatically delayed until store security personnel acknowledge receipt of the alert, which gives them a far greater chance to detain the criminal than they had in the bad old days before they had In-Stream Processing as an anti-theft weapon.

Predicting production failures with In-Stream Processing
Now, let's turn our sights from the POS system to the conveyors in our packing and shipping facility. Whoops! It seems the drive motor for belt number five is suddenly running at 40 degrees C instead of its typical 30C - 32C. If we don't learn about this for a day or two, chances are we'll have burnt-out motor to replace, and we've had a packing line down for a number of hours.

With In-Stream Processing, we can see temperature sensor output changes instantly, and even have alerts set to go off if they move more than X degrees outside their normal operating range. We can do the same thing with strain gauges and many other measurement devices. We can even check the number of boxes getting packed on each line, with alerts set for changes beyond our expectations so that a manager can check that line to make sure everything is okay both with the workers and with their equipment.

The sooner a potential problem is detected, the better our chance of solving it before it becomes a major, costly problem. This applies to almost every aspect of our business, including a sudden spate of customer calls about problems with a particular product.

Keeping irritated customers from becoming angry customers
An exciting recent development in call center management, which couldn't have happened before big data and the cloud made immense data processing power and data storage available at low (and ever-dropping) prices is Emotion Analysis. It's no great trick for a human to tell whether a caller is happy, inquisitive, upset or downright angry. But this is a recent trick for computers, and is just now starting to become a practical business application.

The idea is that as soon as the system detects unhappiness beyond a preset level in a customer's voice, the call is automatically diverted to a supervisor or 2nd-level support person. In theory, a first-tier support person should be able to detect that unhappiness and call for help, but as you know from your own experience calling businesses for help, people in the first support tier may not be capable of recognizing unhappiness even if - it often seems - you bluntly say, "I'm unhappy. Please get your supervisor."

Think what a pleasant surprise it would be if a fresh voice came on the line and said, "This is Ron, in support management. It sounds like you're upset. I don't blame you. Let's see what we can do to solve your problem!" We're not using a chatbot in this scenario - yet. It may not be long until we have good enough AI (or at least pseudo-AI), and good enough voice recognition to replace human customer service workers, but right now nothing beats a knowledgeable employee with the authority to actually make things right for a customer who has gotten a defective product or poor service of some sort.

But In-Stream Processing, running Emotion Analysis, can certainly help us hook our unhappy customer up with the person who can make her problems go away - and do it right now, not a week from Sunday.

New uses for In-Stream Processing are cropping up all the time
Indeed, Emotion Analysis and dozens of other applications that are new or are still being developed all depend on In-Stream Analysis, because they all rely on real-time or near-real-time processing, not processing that happens someday. Program trading is a great example. If you're doing high-frequency stock buying and selling, making hundreds or thousands of trades per minute (or even per second in some cases), you must be able to process data and make decisions - or have a program that makes decisions - fast enough that the length of your connection to the stock exchange can make a noticeable difference in your profits -- which is pretty darn fast.

-------------------------

With a little thought, you can almost certainly think of at least a few ways In-Stream Processing can benefit your business. If not, throw the idea out to your fellow executives. The chances are 100%, more or less, that within a week they'll think of at least a few ways In-Stream Processing can increase your profits.

More Stories By Robin Miller

Robin “Roblimo” Miller is a long-time IT journalist known for his work on Slashdot, Linux.com, and other sites covering software so new that its edges haven’t even started to bleed. Nowadays, he writes for FOSSForce.com and works as an editorial consultant and blog editor for Grid Dynamics, “the engineering IT services company known for transformative, mission-critical cloud solutions for retail, finance and technology sectors.”

@CloudExpo Stories
SYS-CON Events announced today that Golden Gate University will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Since 1901, non-profit Golden Gate University (GGU) has been helping adults achieve their professional goals by providing high quality, practice-based undergraduate and graduate educational programs in law, taxation, business and related professions. Many of its courses are taug...
@DevOpsSummit at Cloud Expo taking place Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center, Santa Clara, CA, is co-located with the 21st International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is ...
DevOps at Cloud Expo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 21st Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to w...
Historically, some banking activities such as trading have been relying heavily on analytics and cutting edge algorithmic tools. The coming of age of powerful data analytics solutions combined with the development of intelligent algorithms have created new opportunities for financial institutions. In his session at 20th Cloud Expo, Sebastien Meunier, Head of Digital for North America at Chappuis Halder & Co., discussed how these tools can be leveraged to develop a lasting competitive advantage ...
SYS-CON Events announced today that DXWorldExpo has been named “Global Sponsor” of SYS-CON's 21st International Cloud Expo, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Digital Transformation is the key issue driving the global enterprise IT business. Digital Transformation is most prominent among Global 2000 enterprises and government institutions.
An increasing number of companies are creating products that combine data with analytical capabilities. Running interactive queries on Big Data requires complex architectures to store and query data effectively, typically involving data streams, an choosing efficient file format/database and multiple independent systems that are tied together through custom-engineered pipelines. In his session at @BigDataExpo at @ThingsExpo, Tomer Levi, a senior software engineer at Intel’s Advanced Analytics ...
21st International Cloud Expo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Me...
When shopping for a new data processing platform for IoT solutions, many development teams want to be able to test-drive options before making a choice. Yet when evaluating an IoT solution, it’s simply not feasible to do so at scale with physical devices. Building a sensor simulator is the next best choice; however, generating a realistic simulation at very high TPS with ease of configurability is a formidable challenge. When dealing with multiple application or transport protocols, you would be...
In his session at 20th Cloud Expo, Scott Davis, CTO of Embotics, discussed how automation can provide the dynamic management required to cost-effectively deliver microservices and container solutions at scale. He also discussed how flexible automation is the key to effectively bridging and seamlessly coordinating both IT and developer needs for component orchestration across disparate clouds – an increasingly important requirement at today’s multi-cloud enterprise.
Any startup has to have a clear go –to-market strategy from the beginning. Similarly, any data science project has to have a go to production strategy from its first days, so it could go beyond proof-of-concept. Machine learning and artificial intelligence in production would result in hundreds of training pipelines and machine learning models that are continuously revised by teams of data scientists and seamlessly connected with web applications for tenants and users.
In his session at 20th Cloud Expo, Chris Carter, CEO of Approyo, discussed the basic set up and solution for an SAP solution in the cloud and what it means to the viability of your company. Chris Carter is CEO of Approyo. He works with business around the globe, to assist them in their journey to the usage of Big Data in the forms of Hadoop (Cloudera and Hortonwork's) and SAP HANA. At Approyo, we support firms who are looking for knowledge to grow through current business process, where even 1%...
There is only one world-class Cloud event on earth, and that is Cloud Expo – which returns to Silicon Valley for the 21st Cloud Expo at the Santa Clara Convention Center, October 31 - November 2, 2017. Every Global 2000 enterprise in the world is now integrating cloud computing in some form into its IT development and operations. Midsize and small businesses are also migrating to the cloud in increasing numbers. Companies are each developing their unique mix of cloud technologies and service...
WebRTC is great technology to build your own communication tools. It will be even more exciting experience it with advanced devices, such as a 360 Camera, 360 microphone, and a depth sensor camera. In his session at @ThingsExpo, Masashi Ganeko, a manager at INFOCOM Corporation, will introduce two experimental projects from his team and what they learned from them. "Shotoku Tamago" uses the robot audition software HARK to track speakers in 360 video of a remote party. "Virtual Teleport" uses a...
yperConvergence came to market with the objective of being simple, flexible and to help drive down operating expenses. It reduced the footprint by bundling the compute/storage/network into one box. This brought a new set of challenges as the HyperConverged vendors are very focused on their own proprietary building blocks. If you want to scale in a certain way, let’s say you identified a need for more storage and want to add a device that is not sold by the HyperConverged vendor, forget about it....
With Cloud Foundry you can easily deploy and use apps utilizing websocket technology, but not everybody realizes that scaling them out is not that trivial. In his session at 21st Cloud Expo, Roman Swoszowski, CTO and VP, Cloud Foundry Services, at Grape Up, will show you an example of how to deal with this issue. He will demonstrate a cloud-native Spring Boot app running in Cloud Foundry and communicating with clients over websocket protocol that can be easily scaled horizontally and coordinate...
IT organizations are moving to the cloud in hopes to approve efficiency, increase agility and save money. Migrating workloads might seem like a simple task, but what many businesses don’t realize is that application migration criteria differs across organizations, making it difficult for architects to arrive at an accurate TCO number. In his session at 21st Cloud Expo, Joe Kinsella, CTO of CloudHealth Technologies, will offer a systematic approach to understanding the TCO of a cloud application...
"With Digital Experience Monitoring what used to be a simple visit to a web page has exploded into app on phones, data from social media feeds, competitive benchmarking - these are all components that are only available because of some type of digital asset," explained Leo Vasiliou, Director of Web Performance Engineering at Catchpoint Systems, in this SYS-CON.tv interview at DevOps Summit at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
SYS-CON Events announced today that Secure Channels, a cybersecurity firm, will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Secure Channels, Inc. offers several products and solutions to its many clients, helping them protect critical data from being compromised and access to computer networks from the unauthorized. The company develops comprehensive data encryption security strategie...
DevOps at Cloud Expo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 21st Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to w...
Vulnerability management is vital for large companies that need to secure containers across thousands of hosts, but many struggle to understand how exposed they are when they discover a new high security vulnerability. In his session at 21st Cloud Expo, John Morello, CTO of Twistlock, will address this pressing concern by introducing the concept of the “Vulnerability Risk Tree API,” which brings all the data together in a simple REST endpoint, allowing companies to easily grasp the severity of t...