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Organically DevOps | @DevOpsSummit #DevOps #Serverless #AI #Monitoring

Building quality and security into the software supply chain at Liberty Mutual

Some people are directors, managers, and administrators. Others are disrupters.

Eddie Webb (@edwardawebb) is an IT Disrupter for Software Development Platforms at Liberty Mutual and was a presenter at the 2016 All Day DevOps conference. His talk, Organically DevOps: Building Quality and Security into the Software Supply Chain at Liberty Mutual, looked at Liberty Mutual's transformation to Continuous Integration, Continuous Delivery, and DevOps. For a large, heavily regulated industry, this task can not only be daunting, but viewed by many as impossible.

Eddie's talk looks at the origins of DevOps at Liberty Mutual, the challenges of centralizing DevOps, and how to make it easy for developers and operations to do the right thing. He noted that DevOps is not their goal; Continuous Delivery is their goal, and DevOps is the enabler.

It all started at Liberty Mutual in 2004 with a vision: "Black-box reusable services that benefit the business." They also had a concept that "developers own the quality of the code; we have no QA team." Employees were empowered with this "concrete vision but malleable strategy," as Eddie said. They gave them time and space to explore solutions, because ownership increases adoption.

The team started with fixing what frustrated them, such as: CI/CD pipelines, artifact and code repositories, elastic cloud-native runtime, and Agile planning and delivery.

But what about centralizing DevOps?

The reality is that tools can be centralized, but culture can not.

Eddie laid out an example of a large organization's IT structur, saying that this is how things work at Liberty Mutual. Eddie's team is the Central IT, and their customers are the Market IT team, not Liberty Mutual's end customers. As Eddie pointed out, the more layers you create, the more friction that enters the system. Often, organizations try to reduce the friction through micro-fixes, but Eddie's team asked how to change the culture to reduce the friction.

webb1.png

This required distributing innovation and centralizing the tools that work. As an example, if you build a manufacturing plant, you wouldn't build your own power plant. If you are in IT, why build your own cloud?

webb2.png

This is the Netflix way. At Netflix, teams are independent, but responsible. Engineers can choose the best tools for the job. No one single team is responsible for innovation. However, the Engineering Tools team helps direct other teams' experimentation toward new products without getting in the way of innovation.

Eddie quoted Drive when looking at how to motivate innovation in complex work environments. The author says if you want to incentivize or motivate cognitive tasks, you need three things: autonomy, mastery, and purpose.

When you centralize non-value added platforms, it enables teams to:

  • Master their specific domains of business
  • See clear purpose in everything they build
  • Maintain autonomy of choice of frameworks, patterns, and approach

When you decentralize, it raises the question - what about security? Developers are humans, and humans inherently try to avoid tasks they see as unnecessary or overly burdensome, and this becomes easier when the compliance person isn't there (think of how we handle speed limits). Traditional security measures erode profit and market share, and, from a stat Eddie quoted from Gartner, 77% of IT security professionals agree that security slows down IT.

webb3.png

Whether you are centralized or decentralized, security (and other compliance-oriented tasks) can increase adoption rates by making it easy to do the right thing. How do you do this? Eddie proposes governing with tools (think of speed governors in fleet cars).

You also need to have immutable environments, because "We can't trust humans to manipulate production." So, again, you have the make the path you want them to take, and make this the easiest path. As Eddie notes, "You can't put too much friction into the pipeline, because developers are good at bypassing friction." You have to make your CI/CD pipelines the easiest way to get ideas to production by. You also have to abstract complexity and automate policies. You have to have an "opinionated platform, and observe your customer so you can address their pain."

webb4.png

Eddie concluded with the following final points:

  • Don't mandate DevOps. Give employees the chance to master their discipline with examples to set and follow.
  • Favor deep end-to-end accomplishments over broad but incremental steps forward. Focus on taking the right teams far before encouraging broad adoption.
  • Centralize the platforms and tools that your teams shouldn't be thinking about. Provide foundational services/commodities and let teams stay on purpose.
  • Incorporate contributions from everyone; don't stifle autonomy. Stay open to new ways of working.
  • Challenge security policies, but respect intentions. Find new ways to enforce concerns without abandoning precaution.

You can listen to Eddie's entire talk online here. You might learn an unexpected lesson.

If you missed any of the other 30-minute long presentations from 2016 All Day DevOps, they are easy to find and available free-of-charge here.  Finally, be sure to register you and the rest of your team for the 2017 All Day DevOps conference here.  This year's event will offer 100 practitioner-led sessions (no vendor pitches allowed).  It's all free and online on October 24th.


DXWorldEXPO LLC, the producer of the world's most influential technology conferences and trade shows has announced the conference tracks for CloudEXPO | DXWorldEXPO 2018 New York.

DXWordEXPO New York 2018, colocated with CloudEXPO New York 2018 will be held November 11-13, 2018, in New York City.

Digital Transformation (DX) is a major focus with the introduction of DXWorldEXPO within the program. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term.

A total of 88% of Fortune 500 companies from a generation ago are now out of business. Only 12% still survive. Similar percentages are found throughout enterprises of all sizes.

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DXWorldEXPO | CloudEXPO 2018 New York cover all of these tools, with the most comprehensive program and with 222 rockstar speakers throughout our industry presenting 22 Keynotes and General Sessions, 200 Breakout Sessions along 10 Tracks, as well as our signature Power Panels. Our Expo Floor brings together the world's leading companies throughout the world of Cloud Computing, DevOps, FinTech, Digital Transformation, and all they entail.

As your enterprise creates a vision and strategy that enables you to create your own unique, long-term success, learning about all the technologies involved is essential. Companies today not only form multi-cloud and hybrid cloud architectures, but create them with built-in cognitive capabilities.

Cloud-Native thinking is now the norm in financial services, manufacturing, telco, healthcare, transportation, energy, media, entertainment, retail and other consumer industries, as well as the public sector.

CloudEXPO is the world's most influential technology event where Cloud Computing was coined over a decade ago and where technology buyers and vendors meet to experience and discuss the big picture of Digital Transformation and all of the strategies, tactics, and tools they need to realize their goals.

FinTech Is Now Part of the DXWorldEXPO | CloudEXPO Program!

Financial enterprises in New York City, London, Singapore, and other world financial capitals are embracing a new generation of smart, automated FinTech that eliminates many cumbersome, slow, and expensive intermediate processes from their businesses.

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which will incorporate FinTech and Blockchain, as well as machine learning, artificial intelligence and deep learning in these two distinct tracks.

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Sponsorship Opportunities Here

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FinTech brings efficiency as well as the ability to deliver new services and a much improved customer experience throughout the global financial services industry. FinTech is a natural fit with cloud computing, as new services are quickly developed, deployed, and scaled on public, private, and hybrid clouds.

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DXWorldEXPO | CloudEXPO are accepting speaking submissions for this new track, so please visit Cloud Computing Expo for the latest information or contact us at [email protected]

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Only DXWorldEXPO | CloudEXPO bring together all this in a single location:

Attend DXWorldEXPO | CloudEXPO. Build your own custom experience. Learn about the world's latest technologies and chart your course to Digital Transformation.

22nd International DXWorldEXPO | CloudEXPO, taking place November 11-13, 2018, in New York City, will feature technical sessions from a rock star conference faculty and the leading industry players in the world.

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Speaking Opportunities Here

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Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterprises are using some form of XaaS - software, platform, and infrastructure as a service.

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Every Global 2000 enterprise in the world is now integrating cloud computing in some form into its IT development and operations. Midsize and small businesses are also migrating to the cloud in increasing numbers.

Register for Full Conference "Gold Pass" ▸ Here (Expo Hall ▸ Here)

Sponsorship Opportunities Here

Speaking Opportunities Here

Sponsorship and Speaking Inquiries: [email protected].

Download Slide Deck: ▸ Here

Companies are each developing their unique mix of cloud technologies and services, forming multi-cloud and hybrid cloud architectures and deployments across all major industries. Cloud-driven thinking has become the norm in financial services, manufacturing, telco, healthcare, transportation, energy, media, entertainment, retail and other consumer industries, and the public sector.

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About DXWorldEXPO LLC

DXWorldEXPO LLC is a Lighthouse Point, Florida-based trade show company and the creator of DXWorldEXPODigital Transformation Conference & Expo. The company produces and presents CloudEXPO, DevOpsSummitFinTechEXPO Blockchain Event, the world's most influential conferences and trade shows.

More Stories By Derek Weeks

In 2015, Derek Weeks led the largest and most comprehensive analysis of software supply chain practices to date across 160,000 development organizations. He is a huge advocate of applying proven supply chain management principles into DevOps practices to improve efficiencies, reduce costs, and sustain long-lasting competitive advantages.

As a 20+ year veteran of the software industry, he has advised leading businesses on IT performance improvement practices covering continuous delivery, business process management, systems and network operations, service management, capacity planning and storage management. As the VP and DevOps Advocate for Sonatype, he is passionate about changing the way people think about software supply chains and improving public safety through improved software integrity. Follow him here @weekstweets, find me here www.linkedin.com/in/derekeweeks, and read me here http://blog.sonatype.com/author/weeks/.

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