Welcome!

@CloudExpo Authors: Elizabeth White, Pat Romanski, Yeshim Deniz, Liz McMillan, Zakia Bouachraoui

News Feed Item

Siemens Enhances Service Delivery and Introduces OpenScale, Its New Brand for Multi-Vendor, Unified Communications Services

Global Service Investment delivers new value for customers, and strengthens service delivery capabilities for software based com

BOCA RATON, Fla., Jan. 29 /PRNewswire/ -- Siemens Communications, Inc. today announced significant enhancements, and a new brand name - OpenScale(TM) - for its professional and managed services portfolio. The company also announced it will invest significant resources into strengthening its existing global service infrastructure, and accelerating its capabilities in delivering software based, Unified Communication (UC) services. This investment plan will introduce a consistent workflow environment across the Siemens networked global service infrastructure, a new global customer portal and new tools for proactive network monitoring. The initiative will also substantially improve customer visibility of global service performance, increase speed of resolution, and provide a global Service Management platform for the design and delivery of IP-based Unified Communication environments.

(Logo: http://www.newscom.com/cgi-bin/prnh/20070904/SIEMENSLOGO )

Siemens' direct, global presence in more than 50 countries, extensive third-party management capabilities and ITIL-based portfolio constitute one of the strongest delivery capabilities among global communication service providers. Siemens expects that the introduction of the OpenScale brand, portfolio architecture and 'pre-packaging' of professional and managed services, together with the service investment program, will further strengthen the company's global service delivery differentiation, as well as enable customers to easily select appropriate services from Siemens.

The company's UC services investment plan features the creation of a new Center of Competence model for the global delivery of unified communication, security and Customer Relationship Management (CRM) consultancy and integration services, together with new facilities to build and pre-test global VoIP and UC solutions prior to final roll-out. The plan will also introduce a global portal for UC real-time service performance monitoring and management, together with a consistent workflow environment across Siemens' global network of Service Centers, Network Operation Centers and Solution Support Centers.

"Siemens is dedicated to delivering Unified Communications solutions and our global services portfolio enables our customers to embrace the latest technology with a high degree of confidence," said Bertrand Humel van der Lee, President of Siemens Managed Services Division. "Our new investment underlines our service commitment to our customers, together with realizing a world class delivery infrastructure for software based communications."

Siemens Global Service Infrastructure works for a variety of customers, regardless of size, geographic reach, level of in-house expertise or differing vendor solutions deployed. The company offers a range of multi-vendor and multi-technology management, integration services and multiple options for financing new technology and deployment options. According to several existing OpenScale Services customers, Siemens' ability to deliver services around the globe, that meet recognized ITIL standards and that cover a variety of technologies, are critical to their businesses.

"Innovative communication must also include global services," said Christian Teickner, Senior Manager, Telecommunications & Mobiles for Heidelberger Druckmaschinen AG. "With the Siemens Managed Services contract, we were able to lower the port price of our systems and still achieve a distinct improvement in the quality of our service."

About Siemens

Siemens AG is one of the largest global electronics and engineering companies with reported worldwide sales of $107.4 billion in 2006. Founded 160 years ago, the company is a leader in the areas of Medical, Power, Automation and Control, Transportation, Information and Communications, Lighting, Building Technologies, Water Technologies and Services and Home Appliances. With its U.S. corporate headquarters in New York City, Siemens in the USA has sales of $21.4 billion and employs approximately 70,000 people throughout all 50 states and Puerto Rico. Eleven of Siemens' worldwide businesses are based in the United States. With its global headquarters in Munich, Siemens AG and its subsidiaries employ 480,000 people in 190 countries. For more information on Siemens in the United States: http://www.usa.siemens.com/.

About Siemens Communications, Inc.

Siemens Communications, Inc. is an affiliate of Siemens Enterprise Communications GmbH & Co. KG, one of the world's leading vendors of Open Communications solutions for enterprises of all sizes, enabling business processes to be more productive, faster and more secure - with any device, network or information technology infrastructure. Siemens Communications, Inc. and Siemens Enterprise Communications GmbH & Co. KG are wholly owned subsidiaries of Siemens AG, with about 15,000 employees collectively throughout the world, including the U.S. headquarters in Boca Raton, Fla. For more information about Siemens Communications, Inc., visit http://enterprise.usa.siemens.com/home.html

Note: Siemens, and OpenScale are trademarks or registered trademarks of Siemens AG or its subsidiaries and affiliates. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.

Siemens Communications, Inc.

CONTACT: Jacob Rice, +1-561-923-7074, [email protected], or Amy
Martin, +1-408-492-2785, [email protected], both of Siemens
Communications, Inc.

Web site: http://www.communications.usa.siemens.com/
http://www.usa.siemens.com/
http://enterprise.usa.siemens.com/home.html

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

CloudEXPO Stories
Poor data quality and analytics drive down business value. In fact, Gartner estimated that the average financial impact of poor data quality on organizations is $9.7 million per year. But bad data is much more than a cost center. By eroding trust in information, analytics and the business decisions based on these, it is a serious impediment to digital transformation.
Containers and Kubernetes allow for code portability across on-premise VMs, bare metal, or multiple cloud provider environments. Yet, despite this portability promise, developers may include configuration and application definitions that constrain or even eliminate application portability. In this session we'll describe best practices for "configuration as code" in a Kubernetes environment. We will demonstrate how a properly constructed containerized app can be deployed to both Amazon and Azure using the Kublr platform, and how Kubernetes objects, such as persistent volumes, ingress rules, and services, can be used to abstract from the infrastructure.
Everyone wants the rainbow - reduced IT costs, scalability, continuity, flexibility, manageability, and innovation. But in order to get to that collaboration rainbow, you need the cloud! In this presentation, we'll cover three areas: First - the rainbow of benefits from cloud collaboration. There are many different reasons why more and more companies and institutions are moving to the cloud. Benefits include: cost savings (reducing on-prem infrastructure, reducing data center foot print, reducing IT support costs), enabling growth (ensuring a highly available, highly scalable infrastructure), increasing employee access & engagement (by having collaboration tools that are usable and available globally regardless of location there will be an increased connectedness amongst teams and individuals that will help increase both efficiency and productivity.)
SYS-CON Events announced today that Silicon India has been named “Media Sponsor” of SYS-CON's 21st International Cloud Expo, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Published in Silicon Valley, Silicon India magazine is the premiere platform for CIOs to discuss their innovative enterprise solutions and allows IT vendors to learn about new solutions that can help grow their business.
We are seeing a major migration of enterprises applications to the cloud. As cloud and business use of real time applications accelerate, legacy networks are no longer able to architecturally support cloud adoption and deliver the performance and security required by highly distributed enterprises. These outdated solutions have become more costly and complicated to implement, install, manage, and maintain.SD-WAN offers unlimited capabilities for accessing the benefits of the cloud and Internet. SD-WAN helps enterprises to take advantage of the exploding landscape of cloud applications and services, due to its unique capability to support all things cloud related.