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Siemens Enhances Service Delivery and Introduces OpenScale, Its New Brand for Multi-Vendor, Unified Communications Services

Global Service Investment delivers new value for customers, and strengthens service delivery capabilities for software based com

BOCA RATON, Fla., Jan. 29 /PRNewswire/ -- Siemens Communications, Inc. today announced significant enhancements, and a new brand name - OpenScale(TM) - for its professional and managed services portfolio. The company also announced it will invest significant resources into strengthening its existing global service infrastructure, and accelerating its capabilities in delivering software based, Unified Communication (UC) services. This investment plan will introduce a consistent workflow environment across the Siemens networked global service infrastructure, a new global customer portal and new tools for proactive network monitoring. The initiative will also substantially improve customer visibility of global service performance, increase speed of resolution, and provide a global Service Management platform for the design and delivery of IP-based Unified Communication environments.

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Siemens' direct, global presence in more than 50 countries, extensive third-party management capabilities and ITIL-based portfolio constitute one of the strongest delivery capabilities among global communication service providers. Siemens expects that the introduction of the OpenScale brand, portfolio architecture and 'pre-packaging' of professional and managed services, together with the service investment program, will further strengthen the company's global service delivery differentiation, as well as enable customers to easily select appropriate services from Siemens.

The company's UC services investment plan features the creation of a new Center of Competence model for the global delivery of unified communication, security and Customer Relationship Management (CRM) consultancy and integration services, together with new facilities to build and pre-test global VoIP and UC solutions prior to final roll-out. The plan will also introduce a global portal for UC real-time service performance monitoring and management, together with a consistent workflow environment across Siemens' global network of Service Centers, Network Operation Centers and Solution Support Centers.

"Siemens is dedicated to delivering Unified Communications solutions and our global services portfolio enables our customers to embrace the latest technology with a high degree of confidence," said Bertrand Humel van der Lee, President of Siemens Managed Services Division. "Our new investment underlines our service commitment to our customers, together with realizing a world class delivery infrastructure for software based communications."

Siemens Global Service Infrastructure works for a variety of customers, regardless of size, geographic reach, level of in-house expertise or differing vendor solutions deployed. The company offers a range of multi-vendor and multi-technology management, integration services and multiple options for financing new technology and deployment options. According to several existing OpenScale Services customers, Siemens' ability to deliver services around the globe, that meet recognized ITIL standards and that cover a variety of technologies, are critical to their businesses.

"Innovative communication must also include global services," said Christian Teickner, Senior Manager, Telecommunications & Mobiles for Heidelberger Druckmaschinen AG. "With the Siemens Managed Services contract, we were able to lower the port price of our systems and still achieve a distinct improvement in the quality of our service."

About Siemens

Siemens AG is one of the largest global electronics and engineering companies with reported worldwide sales of $107.4 billion in 2006. Founded 160 years ago, the company is a leader in the areas of Medical, Power, Automation and Control, Transportation, Information and Communications, Lighting, Building Technologies, Water Technologies and Services and Home Appliances. With its U.S. corporate headquarters in New York City, Siemens in the USA has sales of $21.4 billion and employs approximately 70,000 people throughout all 50 states and Puerto Rico. Eleven of Siemens' worldwide businesses are based in the United States. With its global headquarters in Munich, Siemens AG and its subsidiaries employ 480,000 people in 190 countries. For more information on Siemens in the United States:

About Siemens Communications, Inc.

Siemens Communications, Inc. is an affiliate of Siemens Enterprise Communications GmbH & Co. KG, one of the world's leading vendors of Open Communications solutions for enterprises of all sizes, enabling business processes to be more productive, faster and more secure - with any device, network or information technology infrastructure. Siemens Communications, Inc. and Siemens Enterprise Communications GmbH & Co. KG are wholly owned subsidiaries of Siemens AG, with about 15,000 employees collectively throughout the world, including the U.S. headquarters in Boca Raton, Fla. For more information about Siemens Communications, Inc., visit

Note: Siemens, and OpenScale are trademarks or registered trademarks of Siemens AG or its subsidiaries and affiliates. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.

Siemens Communications, Inc.

CONTACT: Jacob Rice, +1-561-923-7074, [email protected], or Amy
Martin, +1-408-492-2785, [email protected], both of Siemens
Communications, Inc.

Web site:

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