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Amazon Offers Cloud Support

Amazon is Now Offering Two Premium Support Levels for Application Developers Using Its Cloud Computing Services

Amazon is now offering two premium support levels for application developers using its cloud computing services, to wit its S3 storage service, its EC2 computing service and SQS application messaging service.

It’s got Silver support, priced at $100 a month or 10 cent for every dollar of total Amazon Web Services (AWS) usage fees a month – whichever is greater – and Gold support, which runs $400 a month or 10 cents-20 cents et cetera et cetera.

With Silver, developers can expect business hour tech support with two-four hour response times for severe issues and two-four days for less severe issues.

Gold will give ‘em 24-hour phone support with one-hour response time for severe issues.

Amazon’s also got a new AWS Service Health Dashboard that shows the operating status of the Web Services.

More Stories By Maureen O'Gara

Maureen O'Gara the most read technology reporter for the past 20 years, is the Cloud Computing and Virtualization News Desk editor of SYS-CON Media. She is the publisher of famous "Billygrams" and the editor-in-chief of "Client/Server News" for more than a decade. One of the most respected technology reporters in the business, Maureen can be reached by email at maureen(at)sys-con.com or paperboy(at)g2news.com, and by phone at 516 759-7025. Twitter: @MaureenOGara

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