How much did you pay for the extra support from AT&T? Why do you assume retailers know more than you? It sounds like they went above the call of duty to get you up and running when you could have easily done it yourself. They gave you a free device, they hauled out a computer to do YOUR work and they took time to meet with YOU four times to solve YOUR problem.

The solution to your issue is laid out in your desktop software from Research In Motion. They are also available as second line support to fix your handset problem if AT&T could not.

Do yourself a favor, take an hour and get familiar with your device and work with AT&T to put you on a better rate plan. You are paying way to much.

I believe the crimes have been committed by the you and now you are blaming the very supplier who bailed you out.

You are only expert at paying too much and blaming the very team that helped you. For that you try and broad brush the entire AT&T organization as incompetent? You have no class.

As far as the trackball thing, Im not to sure if they were just being lazy at the store or truly couldn't do the transfer. I know ATT has taken away some of the data xfer machines from some locations. Mine being one of them. But yes, we used to be able to just plug them in and viola! Done! Sounds like they just made and excuse just to wipe there hands clean of the whole situation.

This article is pathetic. I hate AT&T wireless and believe they have the worst customer service however, you claim to be a blackberry user since 1997 and do not know what Desktop Manager is? I'm sure you gave some 17 year old high school kid a hard time too at the store over something a "veteran" like yourself should have been able to take care of.

for being one of the "first" bb users, seem tp have absolutely no idea about how to use or set one up. i've only been using blackberry for about two years, and my knowledge seems to far exceed yours.

you went into a retail sales store and asked for help setting up your personal computer and transfering files. which they are NOT prepared to help with. that's what technical support is for. but after 11 years if you need help doing these most basic actions, maybe you should think about getting a razor.

take a look at the following link, shame on you being a long time BB user and still know nothing about how BB and its software works.

http://blackberryforums.pinstack.com/showthread.php?p=774435&posted=1#po...

I've got to agree with some of the earlier comments: This post is silly. That fact that it was so difficult for you to find someone at AT&T to help solve your issues says something, but you can't expect some guy who's been working at a retail store for two weeks to know how to solve every single issue customers might have.

Also, if you're as experienced with BlackBerrys as you claim, how come you didn't know how to back up your data via the BlackBerry Desktop Manager or other software?

The devices shown in the images within your post also are not BlackBerry Pearls, and you state that the trackball on your Pearl jammed. Did they send you two Curves as a replacement for the one Pearl? I'm confused...

AS

Thanks for sharing. Keep us posted.

For a guy with BlackBerry "experience" with more devices than even Jet Blue founder looks like you either don't know anything about them.

Let me be clear, a retail store is where people sale stuff, they don't fix, repair or train there. That's why AT&T has a Technical Support area on Internet or over the Phone. That's why RIM has a Technical Support on the internet and over the phone too.

My recomendation for you, switch to Windows Mobile and call Bill Gates to show you how to use it.

Your post is ridiculous.

Ok dont buy a Blackberry from Att so whats your Plan B?
Just because you dont know how to transfer files doesnt mean people should stop buying from ATT.
This post is ridiculous and waste of everyones time.

Wooh... why are you asking AT&T to help you transfer your files? Download and install the BlackBerry Desktop Manager onto your PC. It has a nice little wizard built in to transfer everything from one device to another. When you are done, you won't even know you switched phones.

Having 2 phones seems a little silly at times, but the iPhone is actually an "add a phone" to my BlackBerry line, so it’s not too bad

RIM's so-called Javelin is a new BlackBerry completely devoid of 3G that's currently on track for a mid-2009 (yes, 2009) launch.

I am one of the very first blackberry users since 1997 when it was first introduced at the annual JavaOne Conference in San Francisco. Since then i went through more blackberries than probably JetBlue founder David Neeleman.