NEWPORT BEACH, Calif., May 23 /PRNewswire/ -- eAgency Systems, provider of on-demand customer relationship management solutions for the Small to Medium Office/Home Office market, announces the Sales Force Automation (SFA) expansion of Nice Office Universal Edition. This new 3.0 version of eAgency's popular CRM solution delivers an exciting array of web and wireless SFA features that enable mobile professionals to realize greater mobile productivity.

"In just a few years, Nice Office has grown into an increasingly robust and intuitive application. The expanded SFA features are a giant leap forward that has created the ability for the sales person to perform the full set of tasks and activities common to a sales cycle, regardless of location," says Robert Lotter, CEO and founder of eAgency Systems.

In addition to the existing capabilities of Nice Office, including over- the-air wireless synchronization of sales and customer data as well email, calendar, and contacts, the latest version offers several must-have features. Users can now receive leads along with all of their data, including previous activities and sales. Plus, the integration of Nice Office Web with the BlackBerry Wireless Handheld from Research in Motion, , enables users to automatically record key events such as appointments, calls, letters, emails and other activities directly into the CRM system. With the Nice Office web and wireless journaling process, organizations can improve the data on activity reporting while eliminating the need to complete weekly activity reports. The ability to reduce the inaccuracies and delays in the weekly reporting process saves time spent on non-selling tasks, so users have more time to focus on new sales opportunities. The new features retain the ability to be used by Employee and Non-employee groups without the need for corporate infrastructure or third party integration.

Other new SFA features of Nice Office include the Sales Funnel, Mail Merge, Custom Contact and Sales Fields, Full Contact View, Maps and Directions. Each of these new capabilities follows in the Nice Office tradition of mirroring the web features to the wireless device so that Mobile Professionals can utilize the same work processes in the field or in the office. "Combining the new and existing features help Mobile Professionals dramatically boost productivity and easily manage their activity reporting," explains Chuck Cronin, CMO of eAgency Systems. "It's a full suite of applications that address the real needs of these mobile professionals in a powerful and cost-effective way."

The Nice Office product works on the full suite of J2ME BlackBerry devices from RIM including those devices that operate on the Verizon, Nextel, Sprint, Cingular and T-Mobile networks including the most recent generation of BlueTooth-enabled devices. Business specific information is tightly integrated with the existing BlackBerry(R) user interface to offer a seamless transition from contacts and calendar to detailed sales and status information -- all encapsulated in an end-to-end encrypted data packet.

About eAgency Systems

eAgency is a provider of On-Demand software that mobilizes the data and applications of small to medium businesses. Through the Nice Office suite of products, eAgency provides the mobile workforce with cost-effective, fully- integrated web and wireless CRM solutions that support any industry and require no third-party integration. For more information, visit http://www.eagency.com/ or contact info@eagency.com.

About Research In Motion

Research In Motion is a leading designer, manufacturer and marketer of innovative wireless solutions for the worldwide mobile communications market. Through the development of integrated hardware, software and services that support multiple wireless network standards, Research In Motion provides platforms and solutions for seamless access to time-sensitive information including email, phone, SMS messaging, Internet and intranet-based applications. Research In Motion technology also enables a broad array of third party developers and manufacturers to enhance their products and services with wireless connectivity to data. Research In Motion's portfolio of award-winning products, services and embedded technologies are used by thousands of organizations around the world and include the BlackBerry(R) wireless platform, the Research In Motion Wireless Handheld(TM) product line, software development tools, radio-modems and software/hardware licensing agreements. Founded in 1984 and based in Waterloo, Ontario, Research In Motion operates offices in North America, Europe and Asia Pacific. Research In Motion is listed on the Nasdaq Stock Market and the Toronto Stock Exchange (TSX: RIM). For more information, visit http://www.rim.com/ or http://www.blackberry.com/ .

Forward-looking statements in this news release are made pursuant to the "safe harbor" provisions of the United States Private Securities Litigation Reform Act of 1995. When used herein, words such as "intend" and similar expressions are intended to identify forward-looking statements. Forward- looking statements are based on assumptions made by and information available to Research In Motion Limited. Investors are cautioned that such forward- looking statements involve risks and uncertainties. Important factors that could cause actual results to differ materially from those expressed or implied by such forward looking statements include, without limitation, possible product defects and product liability, risks related to international sales and potential foreign currency exchange fluctuations, the initiation or outcome of litigation, acts or potential acts of terrorism, international conflicts, significant fluctuations of quarterly operating results, changes in Canadian and foreign laws and regulations, continued acceptance of RIM's products, increased levels of competition, technological changes and the successful development of new products, dependence on third-party networks to provide services, dependence on intellectual property rights and other risks and factors detailed from time to time in RIM's periodic reports filed with the United States Securities and Exchange Commission, and other regulatory authorities. The Company has no intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

eAgency, Inc., Nice Office, Nice Office Wireless, Nice Office Enterprise, and Wireless Information Exchange (WIX) are the trademarks and service marks or registered trademarks and services marks of eAgency, Inc. All rights reserved.

The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties and trademarks of Research In Motion Limited. RIM, Research In Motion and BlackBerry are registered with the U.S. Patent and Trademark Office and may be pending or registered in other countries.

All other brands, product names, company names, trademarks and service marks are the properties of their respective owners.

CONTACT: Elizabeth Ash for eAgency, Inc., +1-847-415-9342,
eash@sspr.com

Web site: http://www.eagency.com/
http://www.rim.com/
http://www.blackberry.com/

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