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Cloud Expo Authors: Elizabeth White, Liz McMillan, Pat Romanski, Carmen Gonzalez, Trevor Parsons

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Eventbrite Communications Shines with RingCentral

With a name like Eventbrite, one might presume that sunny days mean sweeping those clouds away. Yet, CEO Kevin Hartz says that by taking his company into the clouds with RingCentral, every day has a ray of light. Hartz uses cloud-based RingCentral business phone service to efficiently manage his company’s phone communications, enabling employees to deliver top-notch customer service through more efficient call routing and answering. Hartz used the RingCentral service early on as an economical means to get started with an office phone system when the company had only three employees. Today, with 20 employees and thousands of customers, RingCentral has proved to be an indispensable business service that has scaled effortlessly as Eventbrite has grown.

“When we first started the company, we needed a reliable and cost effective phone system. We chose RingCentral as our business phone system as it gave us the professional face we needed with all the service features of a traditional office phone system, but for a fraction of the cost,” said Hartz. “It was so simple to set up and get started. RingCentral allows us to reap the benefits of a sophisticated phone system without expensive hardware to buy or maintain. In addition, RingCentral allows us to easily add new numbers as we expand our employee and customer base.”

Communications are critical for Eventbrite, an online events marketplace where tens of thousands of individuals, businesses and organizations of all sizes manage, promote and sell out their events. With millions of dollars in ticket sales each month, Eventbrite is bringing explosive growth to the events industry by making it easy for anyone in any industry to host a successful event.

With more than 2,300 calls coming in for customer support in May alone, as well as incoming sales inquires and outgoing sales calls in Eventbrite’s fast growing sales team, RingCentral’s phone service allows Eventbrite to efficiently manage and route calls, as well as assess how many calls are coming in and how long each support call is taking. Patrick Breitenbach, director of service for Eventbrite, said, “RingCentral enables us to continually track every single call to ensure that customer needs are met right away. Our service agents love that they can adjust the call routing themselves - so when they need to take a break, they can route the calls to other agents. Overall RingCentral helps us provide better service to our customers at a lower total cost.”

RingCentral provides more services than legacy premise-based, expensive phone systems, at a fraction of the cost. Delivering the power of a sophisticated, multi-extension phone system without expensive hardware to buy or maintain, RingCentral offers a complete “PBX in the Cloud” business phone and Internet fax system with no contracts and zero setup costs. The service is instantly provisioned and activated within minutes. RingCentral’s cloud-based business phone service combines a toll-free or local number with auto-receptionist, advanced call management, multiple extensions, multiple voicemail boxes and Internet fax; enabling customers to automatically screen calls, use call forwarding, place calls, listen to voicemail and send and receive faxes.

About RingCentral

RingCentral provides cloud computing based phone systems for small business. With top industry honors, including PC Magazine's Editor's Choice Award and Small Business Computing's Excellence in Technology, RingCentral offers full-access to core small business phone services and helps improve productivity for tens of thousands of customers worldwide. Headquartered in San Mateo, California, RingCentral is privately held with backing from Sequoia Capital, Khosla Ventures and DAG Ventures. For more information, please visit: www.ringcentral.com.

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